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VIP Growth Manager (VIP增长经理)

Singapore, Singapore·Posted today
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<div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"><br> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">Across our multiple offices globally, we are united by our core principles:&nbsp;<em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> </div> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-PiRwdXFmiomeQDxx0RUuDGJ1sag"><strong>About the Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-NrSYd8kjeoNTrexRDNsuNpZOsMd"> <div data-page-id="OHIXdmWt7ocmcYxV5MwlIC2ogqe" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Gv02dzcmhokaLQxHv4IlwEjWgxg">The VIP Growth Manager will serve as a central strategy and operations partner for the VIP business. Through data analysis, user insights, and cross-functional collaboration, this role will support VIP Relationship Managers and regional teams with growth strategies and initiatives.</div> <div class="ace-line ace-line old-record-id-EcHDdgHYXogzm1xNoi3lFn5TgCe">The ideal candidate should possess strong analytical thinking and communication skills, with the ability to identify growth opportunities from user behavior and business data, translate insights into actionable plans, and collaborate with relevant teams to drive execution and continuous optimization.</div> <div class="ace-line ace-line old-record-id-EcHDdgHYXogzm1xNoi3lFn5TgCe">&nbsp;</div> <div class="ace-line ace-line old-record-id-EcHDdgHYXogzm1xNoi3lFn5TgCe"> <div data-page-id="OHIXdmWt7ocmcYxV5MwlIC2ogqe" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-IBVrd9gVAouphpxecIDlg9TZgHe">VIP增长经理将作为VIP业务的核心策略与运营伙伴，通过数据分析、用户洞察及跨部门协作，为VIP客户关系经理（RM）及各区域团队提供增长策略与项目支持。</div> <div class="ace-line ace-line old-record-id-Ov6wd0nsqoQ9jSx7UBulwnQDgQb">我们希望候选人具备较强的分析思维和沟通能力，能够从用户行为及业务数据中识别增长机会，将洞察转化为可执行的业务方案，并协同相关团队推动落地和持续优化。</div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-NQ1gdeOLNoEsm2xDroWukiwGs3g">&nbsp;</div> <div class="ace-line ace-line old-record-id-GEUbd7sWzobkyGxnNNAufQyQsXe">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV"><strong>What You’ll Be Doing</strong><strong> </strong></h2> <div data-page-id="OHIXdmWt7ocmcYxV5MwlIC2ogqe" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-UE4BdTAl7oOgG7xWOLrltSHGgKd"><strong>Business Insights &amp; Strategy</strong></div> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Dba5doiNso2XZHxKf0rlGZiAg7c" data-list="bullet"> <div>Identify structural problems and opportunities in the data, such as churn signals among high-value users, differences in service needs across client segments, and the marginal return on resource allocation, and turn them into actionable strategies.</div> </li> <li class="ace-line ace-line old-record-id-L6yjd9BveotPCHxkp8ylwsmdgqe" data-list="bullet"> <div>Write business insight reports for senior management that shape VIP benefits, resource allocation, and team playbooks.</div> </li> </ul> <div class="ace-line ace-line old-record-id-DfDmdhRcKop1mpxFbyblAZ8mgib"><strong>Data Monitoring</strong></div> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-C6RMdenvpot8WIxCtA4ld1fngeh" data-list="bullet"> <div>Build and maintain the VIP core metrics framework with daily monitoring; when a metric moves unexpectedly, find the root cause and recommend actionable next steps.</div> </li> <li class="ace-line ace-line old-record-id-HSKadbDiPoxpMOx6wDylbtBwgAe" data-list="bullet"> <div>Automate recurring analyses and reports as dashboards or scheduled jobs (for example weekly and monthly reports, incentive plan results, and anomaly alerts) to reduce repetitive manual data pulls.</div> </li> <li class="ace-line ace-line old-record-id-THW2drInMoW9UMx1jVulew8zgcc" data-list="bullet"> <div>Work with the Data Warehouse and BI teams to standardize metric definitions and build data tables, so the data stays accurate and traceable.</div> </li> </ul> <div class="ace-line ace-line old-record-id-GI7ed7q8Boir0jxRvPvlW4XmgGc"><strong>Incentive Plan Design &amp; Execution</strong></div> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-BoUAdqY2woPr3FxjLw2lSOKcgdc" data-list="bullet"> <div>Design and strategise incentive plans for VIP business teams, covering metric selection, target breakdown, weighting, and payout linkage.</div> </li> <li class="ace-line ace-line old-record-id-Zw7Pd4vZMowh2TxXRGulQM1hgCc" data-list="bullet"> <div>Track how the incentive plans are carried out, deliver results weekly and monthly, and update the plan criteria as the business changes (for example VIP tier threshold adjustments or new market launches).</div> </li> </ul> <div class="ace-line ace-line old-record-id-TttBdL74moDxvvx3XIwlZatzg1f"><strong>Middle Office Capability Building &amp; Cross-functional Collaboration</strong></div> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-W3ewdhjMdohnWZx6lxql2JOhgZe" data-list="bullet"> <div>Document SOPs, metric definitions, and methods for VIP growth, and drive alignment and reuse across regions.</div> </li> <li class="ace-line ace-line old-record-id-AB2ZdvvYioOEu3xJe2bl6ertgRb" data-list="bullet"> <div>Act as the middle office hub between RM teams, regional markets, Product, Risk, and Finance, taking strategies through its entire lifecycle.</div> </li> <li class="ace-line ace-line old-record-id-M3Mrd1sdTozg65x4Za2lH2RGgrb" data-list="bullet"> <div>Gather feedback from frontline teams and users, combine it with business data to find common needs, and help improve the product experience, service processes, and operating tools.</div> </li> </ul> <div data-page-id="OHIXdmWt7ocmcYxV5MwlIC2ogqe" data-lark-html-role="root" data-docx-has-block-data="false"> <h3 class="heading-3 ace-line old-record-id-V1WSdG7hTo7VaMxZQlnlVS0RgzM"><strong>业务洞察与策略制定</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-F2OAd9A2DoGWx1xpOpMlgv2Lguf" data-list="bullet"> <div>从数据中识别结构性问题及业务机会，例如高价值用户的流失信号、不同客户群体的服务需求差异，以及资源投入的边际回报等，并将分析结果转化为可执行的业务策略。</div> </li> <li class="ace-line ace-line old-record-id-G5tidgMvCoXl0Gx4JkglsnbegTd" data-list="bullet"> <div>面向管理层撰写业务洞察报告，为VIP权益设计、资源配置及团队业务打法提供决策依据。</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-V3LZd4faMolp3Mx13ItlUAPigHf"><strong>数据监控与分析</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-O1iIdjTKAoB12OxWFpkljobxgbf" data-list="bullet"> <div>搭建并持续维护VIP业务核心指标体系，进行日常数据监控；针对指标异常波动及时定位根因，并提出明确、可执行的后续建议。</div> </li> <li class="ace-line ace-line old-record-id-ZjYOdYNWEoJvhNxhIXnl7IiAgXe" data-list="bullet"> <div>将周期性分析及报告自动化，通过数据看板或定时任务完成周报、月报、激励方案结果分析及异常预警等工作，减少重复性人工取数。</div> </li> <li class="ace-line ace-line old-record-id-WKeGd2Lw3ohm3ZxTQdAlYI0FgSb" data-list="bullet"> <div>与数据仓库及商业智能团队协作，统一指标定义并建设相关数据表，确保数据准确、口径一致且全程可追溯。</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-PZvzdERhKoGzCzxRMIClzKQGgfc"><strong>激励方案设计与落地</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-MrQpdfAr0o1v6ExXUyclqmAbg9g" data-list="bullet"> <div>负责VIP业务团队激励方案的设计与策略制定，包括指标选择、目标拆解、权重设置及激励结果挂钩机制。</div> </li> <li class="ace-line ace-line old-record-id-EdrbdI8mSocmLzxZRSzlFmp7g9c" data-list="bullet"> <div>跟踪激励方案的执行情况，按周、按月输出结果，并结合业务变化持续调整方案标准，例如VIP等级门槛调整或新市场上线等。</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-NfOmdUqzwoSC8BxIT9zlV0ExgXc"><strong>中台能力建设与跨部门协作</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-W0WIdsEF7oVmYvxrs0NlvwNggPf" data-list="bullet"> <div>沉淀VIP增长相关的标准操作流程、指标口径及工作方法，推动不同区域之间统一认知、共享经验并复用成熟打法。</div> </li> <li class="ace-line ace-line old-record-id-UXyLdVwYNo9h5YxvIiKlYri5gme" data-list="bullet"> <div>作为连接客户关系经理团队、区域市场、产品、风险及财务等团队的中台枢纽，推动业务策略从制定到落地的全流程闭环。</div> </li> <li class="ace-line ace-line old-record-id-MvXKd5ZslojCx4xNAurlZiOngRf" data-list="bullet"> <div>收集一线团队及用户反馈，结合业务数据识别共性需求，协助优化产品体验、服务流程及运营工具。</div> </li> </ul> </div> </div> <div class="ace-line ace-line old-record-id-Gy4ydICWpol34Hxzjdhu4zdVshg">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d"><strong>What We Look For In You </strong></h2> <div data-page-id="OHIXdmWt7ocmcYxV5MwlIC2ogqe" data-lark-html-role="root" data-docx-has-block-data="false"> <ol class="list-number1"> <li class="ace-line ace-line old-record-id-QU3bdST6wo2XcExLe5sljsbygTe" data-list="number"> <div>Bachelor’s degree or above, with 3–5 years of experience in user growth, strategy operations, business analytics, client operations, or a related field.</div> </li> <li class="ace-line ace-line old-record-id-NXgpdvh39oR4QXxnX6IllhmogTZ" data-list="number"> <div>Strong data analysis skills; proficient in SQL and able to pull and analyze data independently.</div> </li> <li class="ace-line ace-line old-record-id-RCpVdBYfzoQzbExel4al99qWgKb" data-list="number"> <div><strong>Insight is the core requirement: </strong>able to find the key issue in the data, tell correlation from causation, and reach clear conclusions with deliberate trade-offs, rather than simply listing numbers.</div> </li> <li class="ace-line ace-line old-record-id-GnozdN1yJoRrsvxxQzUlksdKgmb" data-list="number"> <div>Structured thinker with strong business sense; able to break ambiguous business problems into analytical frameworks and turn them into operational actions.</div> </li> <li class="ace-line ace-line old-record-id-Gh6Zd09gJofpZkxrLljlolRHgmg" data-list="number"> <div>Strong drive to get things done and good at cross-team communication; able to win business stakeholders over to insights and drive execution.</div> </li> <li class="ace-line ace-line old-record-id-TDHSdlKPfofkBmxtkGslInEKg36" data-list="number"> <div>Experience using AI tools to improve analysis and productivity is a plus.</div> </li> <li class="ace-line ace-line old-record-id-PQKTdQSZ1o2ZR5xTfFAliRrOgFf" data-list="number"> <div>Fluent in written and spoken English and Chinese; Chinese is used as a working language.</div> </li> </ol> <div data-page-id="OHIXdmWt7ocmcYxV5MwlIC2ogqe" data-lark-html-role="root" data-docx-has-block-data="false"> <ol class="list-number1"> <li class="ace-line ace-line old-record-id-ABqJdUEESo3aC8xcN7QlaIbrgve" data-list="number"> <div>本科及以上学历，具备3–5年用户增长、策略运营、商业分析、客户运营或相关领域工作经验。</div> </li> <li class="ace-line ace-line old-record-id-KSCtdFYPcox8qAx3ry0lcX4Iggc" data-list="number"> <div>具备较强的数据分析能力，熟练使用SQL，能够独立完成数据提取与分析。</div> </li> <li class="ace-line ace-line old-record-id-X8h7dQHAloJwsExwKFllLGvPgNd" data-list="number"> <div><strong>业务洞察能力是本岗位的核心要求：</strong>能够从数据中识别关键问题，区分相关关系与因果关系，并在充分权衡的基础上得出清晰结论，而非简单罗列数据。</div> </li> <li class="ace-line ace-line old-record-id-FJwWd5PNloEdx6xoWkplRk5kgKf" data-list="number"> <div>具备结构化思维和较强的业务敏感度，能够将模糊、复杂的业务问题拆解为清晰的分析框架，并进一步转化为可落地的运营动作。</div> </li> <li class="ace-line ace-line old-record-id-T3gWda1qZoYk0WxG3LGlV5XSgmh" data-list="number"> <div>具备较强的结果推动能力和跨团队沟通能力，能够获得业务相关方对分析结论的认同，并推动方案执行落地。</div> </li> <li class="ace-line ace-line old-record-id-EJFHdekfbonMNMxPop3l0kUGgZg" data-list="number"> <div>有使用AI工具提升分析效率及工作生产力经验者优先。</div> </li> <li class="ace-line ace-line old-record-id-F6YBdYMQyosCQUxOTYslZjEOgmh" data-list="number"> <div>具备流利的中英文书面及口头沟通能力，能够使用中文作为工作语言。</div> </li> </ol> </div> </div> <div class="ace-line ace-line old-record-id-UhJ9dmqAXoYf0Rxmj2MuiHGesRc">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3"><strong>Perks &amp;<span style="font-size: 18pt;"> Benefits </span></strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-XvQudJ7z0ouSnuxOibouMkKzsCc" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-GAzBdJXxLo291PxrthXurPeds4g" data-list="bullet"> <div>L&amp;D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-CKPxdgHeoosenzxCpV2uV32ysz0" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-XjPSdIa92oGeLox9Qo9uejVEs4c" data-list="bullet"> <div>Wellness and meal allowances&nbsp;</div> </li> <li class="ace-line ace-line old-record-id-CS34dAJCDoMDHxx95pZu43yjsxB" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants&nbsp;</div> </li> <li class="ace-line ace-line old-record-id-Uqtsd4bN8oaHt7xyPlYuxmfcsob" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> <div class="ace-line ace-line old-record-id-JGIsdeznCo2qpfxJAqkuViMfsHS">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>
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