Technical Support Engineer

Cape Town·Posted 5mo ago

<div class="content-intro">Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at <a href="http://www.digicert.com/">www.digicert.com</a></div>  Job summary DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.   The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.   What you will do <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support our customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Project a professional company image through phone and email interactions.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work with our Validation teams to process Lawyer Card request</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborate with Cross-functional teams to resolve issues and provide solutions</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Recognize, document and alert supervisors of trends in customer calls</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Research through Knowledge Base articles, labs and other means to resolve customer issues</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Master internal tools used for timely problem resolution</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Contribute to DigiCert Knowledge Base</li> </ul>   What you will have <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Professional working proficiency in English (essential) </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong problem-solving skills</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Knowledge of PKI certificates</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Working knowledge of Rest API’s</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable working on a computer daily and conversing over the phone and through email.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong oral, written and interpersonal communication skills</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Detailed-oriented with excellent organization skills</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Self-motivated, manage your time well, and get things done.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Team-oriented and ability to work with people from diverse backgrounds</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Industry-related certificates are a plus (Security+, MSCE)</li> </ul>   Nice to have <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent knowledge of Microsoft products and other applicable software or applications</li> </ul>   Benefits <ul> <li>Competitive compensation and comprehensive benefits package  </li> <li>Generous paid time off, including holidays and additional leave options  </li> <li>Family-friendly leave policies, including maternity, paternity, and other supportive leave programs  </li> <li>Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources  </li> <li>Pension, life insurance, and income protection benefits (location dependent)  </li> <li>Employee Assistance Program with 24/7 confidential support for employees and their families  </li> <li>Education assistance and professional development opportunities  </li> <li>Access to LinkedIn Learning and continuous learning resources  </li> <li>Employee referral bonus program and additional company perks and discounts  </li> <li>Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues </li> <li>Business travel insurance and global employee support programs </li> </ul>   #LI-FP1 __PRESENT __PRESENT __PRESENT

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