Technical Program Manager, AI & Cloud Efficiency

<div class="content-intro"><div><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>About Glean:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.</span></div></div><div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About the Role:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt;">Glean is looking for a Technical Program Manager, AI &amp; Cloud Efficiency to provide end-to-end oversight of these initiatives: maintain the portfolio, set priorities, drive the operating cadence, unblock owners, and ensure savings land. Glean delivers AI at enterprise scale across a deliberately open, provider-neutral stack. This breadth necessitates numerous efficiency initiatives running in parallel across engineering — token yield, compute right-sizing, LLM Gateway quotas, provider commitments to name a few.</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>You will:</strong></span></div> <div> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive Cloud and AI/LLM efficiency</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own a single, prioritised source of truth for all cost initiatives and drive them to measurable efficiency and margin gains.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Pressure-test savings claims: verify realised vs. projected savings post-launch, and prevent silent cost regressions from eroding prior wins</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build cost-attribution discipline: per-service, per-team, per-customer, per-feature tagging and allocation so every dollar has an owner</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversee LLM spend across providers: procurement and commitment sizing</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Govern internal AI tooling spend with per-user visibility, quotas, and value assessment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build the observability &amp; automation layer</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Treat cost like production telemetry: real-time cost attribution, anomaly detection, alerting, and automated triage</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Automate the toil: cost-triage agents, regression detection, and self-serve attribution so the program scales</span></li> </ul> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About you:</strong></span></div> <div> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deep, hands-on understanding of cloud infrastructure and AI/LLM economics&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficient in driving efficiency, capacity, or FinOps-adjacent programs</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Eng operations instincts: you think in SLOs, error budgets, telemetry, and postmortems, and you apply that discipline to spend</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong SQL and data skills; you can query BigQuery, build a Sigma workbook, and model a scenario</span></li> </ul> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Location:</strong></span></div> <div> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">This role is hybrid (3 days a week in our Bangalore office)<br><br></span></li> </ul> <p><span style="font-size: 12pt;"><strong>Compensation &amp; Benefits:</strong></span></p> <p><span style="font-size: 12pt;">Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.</span></p> <p><span style="font-size: 12pt;">We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.</span></p> </div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">#LI-HYBRID</span></div><div class="content-conclusion"><div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>AI-First Mindset at Glean:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. <strong>As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. </strong>Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Global Data Privacy Notice for Job Candidates and Applicants:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our <a href="https://www.glean.com/privacy"><strong>Privacy Policy</strong></a>. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>.</span></div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><br>By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>, and I agree to the terms.&nbsp;&nbsp;</span></div></div>