Support Engineer (m/f/d)

Berlin·Posted today

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At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.   As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.   You'll be part of a globally distributed IT Infrastructure Support Team, within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.  About the Role <ul> <li style="font-size: 12pt;">Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience </li> <li style="font-size: 12pt;">Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting </li> <li style="font-size: 12pt;">Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive </li> <li style="font-size: 12pt;">Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM</li> <li style="font-size: 12pt;">Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency </li> <li style="font-size: 12pt;">Build hands-on experience with device management platforms and IT infrastructure tooling </li> <li style="font-size: 12pt;">Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects </li> </ul> About You <ul> <li style="font-size: 12pt;">A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems) </li> <li style="font-size: 12pt;">2–4 years of experience in IT support, service desk, or technical customer support </li> <li style="font-size: 12pt;">Solid working knowledge of Office 365 and standard workplace collaboration tools </li> <li style="font-size: 12pt;">Comfort communicating clearly and patiently with non-technical users </li> <li style="font-size: 12pt;">Curiosity and a genuine eagerness to learn new technologies and workflows </li> <li style="font-size: 12pt;">Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot) </li> <li style="font-size: 12pt;">Experience administering Atlassian tools (Jira, Confluence, JSM) </li> <li style="font-size: 12pt;">Experience supporting employees across multiple time zones or global offices (nice to have) </li> </ul> We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!   What We Offer <ul> <li style="font-size: 12pt;" data-renderer-start-pos="11445">Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. </li> <li style="font-size: 12pt;" data-renderer-start-pos="11530">Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. </li> <li style="font-size: 12pt;" data-renderer-start-pos="11636">Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. </li> <li style="font-size: 12pt;" data-renderer-start-pos="11742">Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. </li> <li style="font-size: 12pt;" data-renderer-start-pos="11877">Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. </li> <li style="font-size: 12pt;" data-renderer-start-pos="12004">Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. </li> </ul> To view more local benefits specific to each office location, please check out this link: <a href="https://flix.careers/locations/">Locations - Flix Career</a> <hr> Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!  <iframe src="https://www.youtube.com/embed/YlHz7TiiRAw" width="560" height="314"></iframe>

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