Sr. Client Success Manager

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. As a Client Success Manager at TrueML Products, you will act as a strategic business partner and the "CEO" of a portfolio of approximately 15 strategic clients . We are hiring for this role to move beyond basic account maintenance and focus on driving long-term partnerships, customer retention, and mutual growth . Your critical goals will be to understand your clients' unique businesses deeply, deliver measurable outcomes, and uncover expansion opportunities within your portfolio .