Senior Technical Account Manager (part-time)

<div class="content-intro"><p><strong>Appodeal</strong> is a dynamic US-based product company with a truly global presence.</p> <p>We have offices in <strong>Warsaw, Barcelona and Parkland (FL), </strong>along with remote team members located around the world.</p> <p>Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.</p> <p><strong>Why Appodeal?</strong></p> <p>At Appodeal, we’re more than just a company—we’re a team united by a common mission: <strong>Help people discover and grow their talents through products that enable successful mobile app businesses!</strong></p> <p>We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.</p> <p>Here’s what we value, and what we hope you do too:</p> <ul> <li><strong>Continuous Learning and Growth:</strong> We are passionate about learning, growing personally, and building rewarding careers.</li> <li><strong>Making an Impact:</strong> We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.</li> <li><strong>Solving Exciting Challenges:</strong> We tackle complex problems every day, supported by a team of world-class professionals and mentors.</li> <li><strong>Enjoying the Journey:</strong> We believe in having fun while working toward our goals.</li> </ul></div><p><strong>Appodeal Accelerator</strong> is a fast-growing division of Appodeal focused on helping mobile app and game developers scale through monetization, mediation, user acquisition, retention, analytics, and operational support.</p> <p>We work both with game studios and app publishers, supporting projects across multiple verticals, genres, and monetization models.</p> <p>We’re not a service provider — we act as a strategic growth and product partner. Our team helps partners improve monetization performance, technical stability, retention, testing quality, creative performance, and operational scalability.</p> <p>Beyond publishing support, we also work deeply with Appodeal’s mediation and monetization ecosystem, helping partners with SDK integrations, attribution, analytics, ad operations, monetization setup, and technical troubleshooting.</p> <p>We operate as a lean, high-impact team where ownership, speed, technical quality, and continuous process improvement are core to how we work.</p> <p>We are looking for a <strong>Senior Technical Account Manager</strong> for part-time work to own complex work as Account Manager for retention partners and act as the primary escalation point for high-priority technical issues.</p> <p>This role combines:</p> <ul> <li>Technical troubleshooting,</li> <li>Retention client communication,</li> <li>Support process ownership,</li> <li>AI and automation implementation.</li> </ul> <p>The ideal candidate is highly independent, operationally strong, technically hands-on, and comfortable driving complex investigations with minimal oversight.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Technical Investigations &amp; Escalations</li> <li>Own complex SDK, monetization, mediation, attribution, and integration investigations</li> <li>Perform deep troubleshooting using logs, test builds, dashboards, and device testing</li> <li>Provide clear root cause analysis and actionable recommendations</li> <li>Drive escalated retention client issues from investigation to resolution</li> <li>Identify blockers early and escalate proactively when needed</li> <li>Retention Client Support</li> <li>Communicate directly with retention partners through Intercom and Jira</li> <li>Provide clear, technically accurate, client-ready updates</li> <li>Maintain high responsiveness and strong ownership during escalations</li> <li>Improve client confidence during ongoing investigations</li> <li>AI &amp; Support Automation</li> <li>Implement AI workflows to improve support efficiency and investigation quality</li> <li>Automate repetitive support operations where possible</li> <li>Improve troubleshooting workflows, templates, summaries, and escalation handling</li> <li>Identify operational bottlenecks and reduce manual workload</li> <li>Process &amp; Operations Improvement</li> <li>Build scalable support processes and escalation standards</li> <li>Improve prioritization and response workflows for high-priority issues</li> <li>Create and maintain internal technical investigation documentation</li> <li>Collaborate with Product, QA, and Engineering teams to improve resolution speed</li> </ul> <p><strong>Requirements:</strong></p> <p>Must-Have:</p> <ul> <li>4+ years of experience as Technical Account Manager</li> <li>Advanced English communication skills (written and spoken) are mandatory</li> <li>Strong experience troubleshooting mobile SDK integrations and technical issues in production environments</li> <li>Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations</li> <li>Experience handling technical escalations and communicating directly with external clients</li> <li>Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows</li> <li>Ability to provide clear root cause analysis and actionable technical recommendations</li> <li>Strong ownership, prioritization, and escalation management skills</li> <li>Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency<br>Comfortable working independently in fast-moving and ambiguous environments</li> </ul> <p><strong>Nice-to-Have:</strong></p> <ul> <li>Experience working with ad monetization and mediation platforms</li> <li>Experience supporting retention or enterprise-level partners</li> <li>Experience building support automations, internal tools, or AI-assisted workflows</li> <li>Familiarity with mobile attribution and analytics platforms</li> <li>Experience collaborating closely with Product, QA, Engineering, and UA teams</li> <li>Understanding of mobile game publishing, live operations, or release workflows</li> <li>Experience improving support processes, documentation, and operational standards</li> <li>Basic scripting or automation skills are a plus</li> </ul> <p><strong>Why Join Appodeal Accelerator?</strong></p> <ul> <li>High Ownership – You will own and shape technical support operations instead of working as a reactive ticket processor.</li> <li>Operational Impact – Your work will directly improve retention client experience, support scalability, and internal efficiency.</li> <li>AI-Driven Environment – We actively invest in automation and AI-assisted workflows to reduce manual operations and improve support quality.</li> <li>Lean Team Structure – Work closely with Product, QA, Engineering, and Publishing teams with fast decision-making and minimal bureaucracy.</li> <li>Real Technical Challenges – Work on SDK integrations, monetization systems, attribution flows, mediation setups, and live production issues across multiple games and partners.</li> </ul><div class="content-conclusion"><p>With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team.</p> <p><strong>Join us</strong> and help shape the future of mobile app success!</p></div>