Senior Strategy & Operations Manager

<div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf"><strong>Who We Are</strong></h2> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">&nbsp;</div> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">&nbsp;</div> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</div> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb"> <div data-page-id="IgXDdprPXogz9vxlZMnlIoingxg" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-W3N3ddL91o2esKxrbJYlsoh1gZU"><strong>Purpose</strong></h2> <div class="ace-line ace-line old-record-id-FY73dIKEOoc3MzxY1wvlD2Zqgve">The Senior Strategy &amp; Operations Manager will drive strategic initiatives and operational excellence across OKX Australia. Working cross-functionally with Product, Compliance, Legal, Risk, Business Development and Global Operations teams, this role identifies opportunities to improve business performance, remove operational friction, and deliver scalable solutions.</div> <div class="ace-line ace-line old-record-id-FY73dIKEOoc3MzxY1wvlD2Zqgve">&nbsp;</div> <div class="ace-line ace-line old-record-id-Qhzad4QBYov9oKxF9RvlL2VfgBc">This is a highly analytical role suited to someone who enjoys solving ambiguous problems, using data to influence decisions, and leading complex initiatives from concept through execution. The successful candidate will be equally comfortable diving into data, facilitating cross-functional alignment, developing scalable operating processes, and driving projects to completion in a fast-moving environment.</div> <h2 class="heading-2 ace-line old-record-id-QxbJdwjTFocj1YxHs5uluKGrgUI"><strong>Key Responsibilities</strong></h2> <h3 class="heading-3 ace-line old-record-id-YDZvdzA5soQVY1xDQlMlVp0sgRg"><strong>Strategic Projects &amp; Business Operations</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-NidNdu1BAoUgc3xWeZVliu6Wgnh" data-list="bullet"> <div>Lead high-impact, cross-functional initiatives that improve customer experience, operational efficiency and commercial outcomes.</div> </li> <li class="ace-line ace-line old-record-id-MAHmd8VuJoZnHxxvveglt5k1gBf" data-list="bullet"> <div>Translate ambiguous business problems into structured workstreams with clear owners, milestones and measurable outcomes.</div> </li> <li class="ace-line ace-line old-record-id-JE0qdrwv3owMKRxqQXTlEuZCgEb" data-list="bullet"> <div>Coordinate stakeholders across Product, Compliance, Legal, Risk, Business Development and Global Operations teams to ensure successful delivery.</div> </li> <li class="ace-line ace-line old-record-id-VVmmdgL2bos2k4xzU3jlEKwmg7c" data-list="bullet"> <div>Drive accountability and momentum across projects, proactively managing risks, dependencies and competing priorities.</div> </li> <li class="ace-line ace-line old-record-id-Tm4AdC4aCorgrwxpZYSl7CIkg4J" data-list="bullet"> <div>Challenge assumptions, communicate complex ideas clearly, and influence strategic decisions through rigorous analysis and structured problem-solving.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-MIU5dFGmwoKKi3xGfsjl7vkIgrc"><strong>Operational Analysis &amp; Continuous Improvement</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-QeDFd10fFotWKYxlQx4l93kygEg" data-list="bullet"> <div>Partner with operational teams to identify inefficiencies, customer pain points and process bottlenecks.</div> </li> <li class="ace-line ace-line old-record-id-T5hddnyk4oijvfxawP8lZTt5gec" data-list="bullet"> <div>Analyse existing workflows and design simpler, more scalable operating models.</div> </li> <li class="ace-line ace-line old-record-id-YRD5dxOxVokJztxSSw8loJL0gyd" data-list="bullet"> <div>Develop SOPs, operating frameworks and governance processes once improved workflows have been validated.</div> </li> <li class="ace-line ace-line old-record-id-VQrRdYms5ofAF0xPiWAlfbkngIX" data-list="bullet"> <div>Foster a culture of continuous improvement through automation, standardisation and operational discipline.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-TO5Bd1BVwozzPtxFMtylXjDSg7e"><strong>Data Analytics &amp; Decision Support</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-AWDRdt7XwoELxPxpGtmldifag5e" data-list="bullet"> <div>Use quantitative and qualitative analysis to identify trends, diagnose root causes and uncover business opportunities.</div> </li> <li class="ace-line ace-line old-record-id-EKxJddIRyoEg8OxEmXRloQZWgDU" data-list="bullet"> <div>Build dashboards, reporting frameworks and operational metrics that provide visibility into business performance.</div> </li> <li class="ace-line ace-line old-record-id-HfqHdW0qJoVdyhxsvjwl3lHgghc" data-list="bullet"> <div>Produce clear, actionable insights that support prioritisation and executive decision-making.</div> </li> <li class="ace-line ace-line old-record-id-X7J7dOPFGot3K5xmBaNleubygof" data-list="bullet"> <div>Conduct post-implementation reviews and measure the impact of strategic initiatives.</div> </li> <li class="ace-line ace-line old-record-id-JdJ1dcVgbobrDmxjL6cl83Ksgkf" data-list="bullet"> <div>Use data and customer insights to identify opportunities to improve onboarding conversion, trading experience, fraud controls and operational performance.</div> </li> <li class="ace-line ace-line old-record-id-USwvdiRBwoH47PxhIdglHOmUgPf" data-list="bullet"> <div>Influence roadmap prioritisation through structured analysis, business cases and evidence-based recommendations.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-Imv6dwAUSo4AYqxkCH2lFEuEgNg"><strong>Program Management</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-FlwrdDBAmoRWHexuDXLlM5lIg7e" data-list="bullet"> <div>Establish project plans, governance and reporting for strategic initiatives.</div> </li> <li class="ace-line ace-line old-record-id-BO8Rdi7VnoVpZ4xGYL8lq28igrb" data-list="bullet"> <div>Facilitate workshops, working groups and executive updates to drive alignment across stakeholders.</div> </li> <li class="ace-line ace-line old-record-id-IDLXdRP4ioNYuNxFKzMlRtqYg7d" data-list="bullet"> <div>Balance strategic thinking with hands-on execution to ensure initiatives are delivered at pace without sacrificing quality.</div> </li> <li class="ace-line ace-line old-record-id-CtcQdLniXoL0wQxFAfwluI6Tgng" data-list="bullet"> <div>Continuously improve project delivery frameworks and execution standards across the business.</div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-N33zdllgnoTbPtxsnBlleqCWgDc"><strong>What We’re Looking For</strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-GSQhdhHzyoGIK5x9BsLlnXK9gwb" data-list="bullet"> <div>6+ years’ experience in Strategy &amp; Operations, Business Operations, Management Consulting, Program Management or similar roles within fintech, technology or financial services.</div> </li> <li class="ace-line ace-line old-record-id-Y2mMd0wuTo7vUkxLdcbl9YEMgff" data-list="bullet"> <div>Exceptional analytical and problem-solving skills, with the ability to navigate ambiguity and simplify complex problems.</div> </li> <li class="ace-line ace-line old-record-id-J12BdaUwcoIxrxxqX3ylGIi5gIg" data-list="bullet"> <div>Strong experience using data to influence decisions, challenge assumptions and drive business outcomes.</div> </li> <li class="ace-line ace-line old-record-id-OIkFdOdvxoPGmKxxELml4ZJoghk" data-list="bullet"> <div>Advanced proficiency in data analysis and experience with SQL, BI tools (DataWind, Amplitude, Tableau, Power BI, etc.) or equivalent analytical platforms.</div> </li> <li class="ace-line ace-line old-record-id-J75ddDjpCoKPiixhpPkl2Gs8goc" data-list="bullet"> <div>Outstanding project management skills with experience delivering complex cross-functional initiatives involving multiple stakeholders.</div> </li> <li class="ace-line ace-line old-record-id-Jtu9dtZxyoAT0pxJJnClkUZsgDg" data-list="bullet"> <div>Demonstrated ability to influence without authority through logical reasoning, structured thinking and effective communication.</div> </li> <li class="ace-line ace-line old-record-id-YmrBdahXnoNQxNxRilElB0kLgug" data-list="bullet"> <div>Comfortable operating in a fast-paced, evolving environment where priorities change quickly.</div> </li> <li class="ace-line ace-line old-record-id-V3szdDFS1od3S9xvKZYlDXxcgah" data-list="bullet"> <div>Strong process design capability, with experience documenting SOPs, governance frameworks and scalable operating procedures.</div> </li> <li class="ace-line ace-line old-record-id-B2bkdBxwbox4ABxciS5lJK6vgmb" data-list="bullet"> <div>Experience within cryptocurrency, fintech, payments or regulated financial services is highly desirable.</div> </li> </ul> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-JGIsdeznCo2qpfxJAqkuViMfsHS"> <div> <div class="job__description body"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="Zrp2dGhcIo3UFmxud3WuQirssDb" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="I1Zud8CYtoGHccx0MImuyRU4s2c" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="I1Zud8CYtoGHccx0MImuyRU4s2c" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="ace-line ace-line old-record-id-ICVNdKGbzoyJvjx3MkouO6E4sSb"><span style="font-size: 18pt;"><strong>OKX Statement:</strong></span></h2> <div class="ace-line ace-line old-record-id-I3fmdZuJFoTBq5x36pAufcDSstf">OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</div> <p>&nbsp;</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>