Senior Product Manager, Agent QA & Localization Quality
Singapore, Singapore·Posted today
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<div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"><br> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf"><strong>Who We Are</strong></h2> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</div> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-PiRwdXFmiomeQDxx0RUuDGJ1sag"><strong>About the Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-NrSYd8kjeoNTrexRDNsuNpZOsMd"> <div data-page-id="RIG8dvBGjoOvSVxe3U2ldOaYgWg" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-X48CdGTW7oSyAPxfvZ0loB4vgGf">We are building an AI-native localization stack: agentic translation workflows that already publish content with minimal human touch, and a quality system that keeps that automation trustworthy at scale. As automation grows, <em>quality assurance becomes the product</em>. We are hiring a Senior PM to own <strong>Agent QA</strong> — the evaluation, testing, and feedback infrastructure that decides whether an AI translation is good enough to auto-publish, catches localization defects inside the live product, and continuously feeds signal back to improve our agents.</div> <div class="ace-line ace-line old-record-id-AXMIdvGnQoNWALxKeEvlhHQOgzg"><br>This is a <strong>bridge role</strong> for someone who is <strong>genuinely strong in both</strong>: you bring <strong>real </strong><strong>localization</strong><strong>/translation domain depth</strong> (you know what makes a translation wrong, what breaks in-product, how terminology and locale rules work) <strong>and</strong> the <strong>AI product instinct</strong> to turn that judgment into agents, metrics, and automated tooling. You will define what "good" means, build the tooling to measure it automatically, and make our human experts dramatically more leveraged.</div> </div> </div> <h2 class="heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV"><strong>What You’ll Be Doing</strong><strong> </strong></h2> <div data-page-id="RIG8dvBGjoOvSVxe3U2ldOaYgWg" data-lark-html-role="root" data-docx-has-block-data="false"> <h3 class="heading-3">AI Localization Testing Tool</h3> <div class="ace-line ace-line old-record-id-BP8odMzwfo0RNvxQYkflFehhgFb">Build an AI-driven product testing tool that automatically detects localization defects that translation review cannot catch — truncation, layout breakage, hardcoded strings, unlocalized images, wrong number/date/currency formats. Ship the <strong>MVP that scans mobile/web apps to accelerate localization auditing</strong>, then drive the long-term vision of integrating localization tests into the internal product testing infrastructure, so they run automatically before features go live.</div> <h3 class="heading-3">Agentic Translation Quality Evaluation</h3> <div class="ace-line ace-line old-record-id-VEYCdJwAzo7WM6xPnvulSUZzgPd">Enhance the quality gate of the agentic pipeline — the quality evaluation agent that decides whether a translation is good enough to auto-publish. Own the trade-off between automation coverage and risk across content tiers. When the gate gets something wrong systematically rather than as a one-off, diagnose the root cause, and drive the fix back into the agent.</div> <h3 class="heading-3">Evaluation & Annotation Infrastructure</h3> <div class="ace-line ace-line old-record-id-M34Gdvc0jocZ9Kxh13nln8SigGg">Build the backbone that makes quality measurable and improvable: golden datasets, annotation tooling with error classification, automated evaluation, a metrics/dashboard layer, and the RLHF feedback loop that turns human evaluations into agent fine-tuning. Own annotation workflow integration (e.g. with internal AI infra) so linguists can annotate in a standardized, real-time way.</div> </div> <div class="ace-line ace-line old-record-id-Gy4ydICWpol34Hxzjdhu4zdVshg"> </div> <h2 class="heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d"><strong>What We Look For In You </strong></h2> <div data-page-id="RIG8dvBGjoOvSVxe3U2ldOaYgWg" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-S5WEdanwuoGHO6x54KslpN4zgre" data-list="bullet"> <div><strong>5+ years</strong> in product / program management, <strong>including hands-on </strong><strong>localization</strong><strong> experience</strong> — e.g. terminology & glossary management, AI translation workflows, Translation Management Systems such as Phrase and Smartling, internationalization (ICU/CLDR), and international product launches. You have owned localization quality in practice, not just adjacent to it.</div> </li> <li class="ace-line ace-line old-record-id-IEG2du6siol0vHxGLaIlFNKlgLe" data-list="bullet"> <div><strong>AND</strong> demonstrated experience shipping <strong>AI / </strong><strong>ML</strong><strong> or evaluation-driven products</strong> (or internal tooling) — you can partner deeply with AI teams, not just consume their output.</div> </li> <li class="ace-line ace-line old-record-id-YRYqd4AHKoMGTcxYVOjl2oLeghg" data-list="bullet"> <div>Hands-on fluency with LLM evaluation and eval-driven development: designing eval harnesses/golden datasets, prompt and QE design, precision/recall tuning against gold sets, and reading failure modes (hallucination, prompt drift, edge-case regressions) to know whether a bad output is a prompt problem, a data problem, or a model problem.</div> </li> <li class="ace-line ace-line old-record-id-KYdqd0iNZoJ8iqxi9mhlYbIGgNe" data-list="bullet"> <div>Strong data fluency — define metric frameworks, spec dashboards, and reason about precision/recall trade-offs (e.g. false-flag vs miss rate). Ability to define metrics for fuzzy, subjective quality problems and turn them into measurable, automatable systems.</div> </li> <li class="ace-line ace-line old-record-id-ZAnNd1qDcoZfikxdo8OljMd3gfg" data-list="bullet"> <div>Excellent cross-functional leadership across engineering, AI teams, linguists, design, and external partners; comfortable working across multiple markets/languages in a multicultural environment.</div> </li> </ul> </div> <div class="ace-line ace-line old-record-id-UhJ9dmqAXoYf0Rxmj2MuiHGesRc"> </div> <h2 class="heading-2 ace-line old-record-id-DiLSdqfwUoKOraxakB6uGEomsXl"><strong>Nice to Haves</strong></h2> <div data-page-id="RIG8dvBGjoOvSVxe3U2ldOaYgWg" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-JKxcdkn4zoxPcLx9CO2lxY1kgXc" data-list="bullet"> <div>Bilingual or multilingual (European languages and/or Chinese); experience shipping products in multi-market, multi-language environments.</div> </li> <li class="ace-line ace-line old-record-id-W6OAdvPVWoEfD2xumFslQUj6g3b" data-list="bullet"> <div>Experience building content systems, or working with CMSes like Contentful or Webflow. Familiarity with design tooling, such as Figma.</div> </li> <li class="ace-line ace-line old-record-id-K21ld6Q6Kos6B4xbLaglskYbgWh" data-list="bullet"> <div>Crypto, fintech, or other high-compliance / regulated domain experience.</div> </li> </ul> </div> <h2 class="heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3"><strong>Perks &<span style="font-size: 18pt;"> Benefits </span></strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-XvQudJ7z0ouSnuxOibouMkKzsCc" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-GAzBdJXxLo291PxrthXurPeds4g" data-list="bullet"> <div>L&D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-CKPxdgHeoosenzxCpV2uV32ysz0" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-XjPSdIa92oGeLox9Qo9uejVEs4c" data-list="bullet"> <div>Wellness and meal allowances</div> </li> <li class="ace-line ace-line old-record-id-CS34dAJCDoMDHxx95pZu43yjsxB" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants </div> </li> <li class="ace-line ace-line old-record-id-Uqtsd4bN8oaHt7xyPlYuxmfcsob" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> <div class="ace-line ace-line old-record-id-JGIsdeznCo2qpfxJAqkuViMfsHS"><span style="color: rgb(255, 255, 255);">#LI-WWW</span><br><span style="color: rgb(255, 255, 255);">#LI-ONSITE</span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>