Senior Operations Manager

<div data-page-id="QKiddZxlho63cTxhud1ufN0FsBc" data-lark-html-role="root" data-docx-has-block-data="false"> <h1 class="heading-1 ace-line old-record-id-Tof6d2cTMoq48xxwufvuv1U5s4g"><strong>Who We Are</strong></h1> <div class="ace-line ace-line old-record-id-F2Eqdvrqvo8LS0xwQaKujgrksqc">At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.</div> <div class="ace-line ace-line old-record-id-H2Z2dhXe2o3OR8x0NGYuKHCisTb">We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!</div> <h1 class="heading-1 ace-line old-record-id-HCcvdIW7oo5QOYxdgFhua6pgs0q"><strong>About the Team</strong></h1> <div class="ace-line ace-line old-record-id-JDbbden4EoR2l0xavSyuBkHKsQf">The Operations function at OKX is the engine powering our local business growth and execution. We are a team of product-minded, commercially driven problem solvers who bridge the gap between strategy, customer experience, and compliance. We build scalable workflows, drive market expansion, and champion operational excellence - ensuring we scale the business efficiently and responsibly.</div> <h1 class="heading-1 ace-line old-record-id-Cegcd6GmzozJQBxwESju2zs7s1e"><strong>What You'll be Doing:</strong></h1> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-AOy8dbkkEoWG25xFNBKuzSuMsVe" data-list="bullet"> <div><strong>Cross-Functional Project Leadership:</strong> Lead strategic, high-impact initiatives across Product, Growth, VIP/Affiliates, Compliance, and Customer Support.</div> </li> <li class="ace-line ace-line old-record-id-VTzBd8IjtoNAIwxEbOeuI1chsOc" data-list="bullet"> <div><strong>Product &amp; Tech Operations Bridge:</strong> Partner closely with Product Managers and Engineering to align on product rollouts, conduct operational testing, influence roadmap prioritization, and optimize end-to-end customer journeys.</div> </li> <li class="ace-line ace-line old-record-id-LtftdoUsDo0AB3xmAKEuI0v3sCf" data-list="bullet"> <div><strong>Commercial Alignment &amp; Growth Support:</strong> Collaborate with commercial and growth teams to scale operational workflows around VIPs and business development initiatives.</div> </li> <li class="ace-line ace-line old-record-id-Kr17dvc6ho5k7yxYSv9uKsdnsjc" data-list="bullet"> <div><strong>Process Optimization &amp; Scaling:</strong> Continuously analyze operational metrics to uncover inefficiencies, automate manual workflows, and elevate service delivery.</div> </li> <li class="ace-line ace-line old-record-id-S8YPdVKIAomiNcxKOyHuXu74sgd" data-list="bullet"> <div><strong>Market Insights &amp; Innovation:</strong> Research competitor benchmarks and industry best practices to recommend proactive, product-led operational innovations.</div> </li> <li class="ace-line ace-line old-record-id-YdZudaQaKoBEqvx7JvlueSIbsvd" data-list="bullet"> <div><strong>Local Market &amp; User Insights:</strong> Serve as an internal SME on local user behavior, market trends, and operational requirements to refine product-market fit.</div> </li> </ul> <h1 class="heading-1 ace-line old-record-id-Uv76dPaDMoVUUkxn3Chuuq0ws3c"><strong>What We Look For in You:</strong></h1> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-UA7ZdxvXxoNxzCx5nSEuvl1bs7e" data-list="bullet"> <div><strong>Hands-on Execution &amp; Ownership:</strong> Proven track record of planning, driving, and delivering complex cross-functional projects end-to-end in a fast-paced environment.</div> </li> <li class="ace-line ace-line old-record-id-Fyz0dgKfLo2TbuxpTNauezxHswg" data-list="bullet"> <div><strong>Data-Driven &amp; Commercially Minded:</strong> Strong analytical capabilities. Able to interpret product/commercial data, spot operational trends, and translate them into actionable business decisions.</div> </li> <li class="ace-line ace-line old-record-id-NmcWdH2lIowXhUxK26MufCQgs4c" data-list="bullet"> <div><strong>Product &amp; Customer Experience Intuition:</strong> Familiarity with the product lifecycle, product operations, and testing frameworks, with a sharp instinct for intuitive, high-quality user experiences.</div> </li> <li class="ace-line ace-line old-record-id-Ple2d43zQoR2JJxclxOu6T1hsJb" data-list="bullet"> <div><strong>Cross-Functional Influence &amp; Self-Starter Drive:</strong> Exceptional ability to build relationships across engineering, commercial, and operational teams while rapidly picking up domain-specific context.</div> </li> <li class="ace-line ace-line old-record-id-TjkTduytwoaErOx3tXduB3w1sgf" data-list="bullet"> <div><strong>Problem Solver &amp; Critical Thinker:</strong> Comfortable questioning the status quo, navigating ambiguity, and operating independently within a dispersed global team.</div> </li> <li class="ace-line ace-line old-record-id-DoUfd1nmfoOhlQxnuGpu21Nmsgg" data-list="bullet"> <div><strong>Tech-Forward &amp; AI-Fluent:</strong> Enthusiastic about leveraging emerging technologies and AI tools to eliminate friction, automate workflows, and boost team productivity.</div> </li> <li class="ace-line ace-line old-record-id-OXRkdYAN9o96qexELtEuP8Kns1f" data-list="bullet"> <div><strong>Communication &amp; Stakeholder Management:</strong> Excellent written and verbal communication skills in English, capable of presenting insights clearly to leadership and key partners.</div> </li> </ul> <h1 class="heading-1 ace-line old-record-id-T2NWdZRTeoaVPvxpexSuslShsid"><strong>Nice to Haves:</strong></h1> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-MzATd7Btyol1wLxim2uu6NSAsne" data-list="bullet"> <div>Prior experience in a crypto exchange, FinTech or other start up in a regulated industry.</div> </li> <li class="ace-line ace-line old-record-id-Q5vrd8fAooJSnBxHpxzun7BUsMf" data-list="bullet"> <div>Prior experience working in a multinational or matrix environment.</div> </li> <li class="ace-line ace-line old-record-id-ALXZds0S7ovEyDxZqIQuEcuxsmg" data-list="bullet"> <div>Interest in crypto or trading.</div> </li> </ul> <h1 class="heading-1 ace-line old-record-id-GHTJdYp0doX5mdxGbCzusRmZsxh"><strong>Perks &amp; Benefits</strong></h1> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-XNOUdTBsWorjFfxenu0up2NPsLb" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-YgsDdgezPoeLgpxu2IauRqE5sYd" data-list="bullet"> <div>L&amp;D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-Dv6Md04V2oNvbSxwEbpup3YOsVc" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-Hg5pdhGpLoepT4xqh5BuS3cGsqm" data-list="bullet"> <div>Wellness and meal allowances</div> </li> <li class="ace-line ace-line old-record-id-MynfdTn6MoIxqDxrz19uOnuhsAf" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants</div> </li> <li class="ace-line ace-line old-record-id-E73DdrMAVo935hxTkUnudTCLs3F" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>