Sales Ops Associate (Analista de Operações de Vendas) - Sao Paulo / SP (Hybrid)

<div class="content-intro"><p><strong>Clara is the leading platform in Latin America for companies to execute and manage every payment operation.</strong> More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.</p></div><h3>What you'll do</h3> <p>We're hiring a Sales Enablement Specialist in Sales Operations to own the Sales Academy, from onboarding through a three-month ramp and ongoing enablement. You'll build its curriculum, performance measurement and AI-powered app so new hires can turn learning into sales results.</p> <ul> <li><strong>Design the full ramp journey. </strong>Own the 30/60/90-day curriculum: product, ICP, sales methodology, tools and processes; then live calling, outbound sequences, pipeline generation and first deals; finally full quota accountability, ramp certification and graduation.</li> <li><strong>Create training that stays current. </strong>Build playbooks, videos, reference guides, battle cards and interactive modules tailored to roles and markets. Extend enablement beyond onboarding through product launches, tool rollouts and messaging updates.</li> <li><strong>Validate learning at every milestone. </strong>Design quizzes, practical evaluations and certification checkpoints. Define ramp benchmarks, report progress and flag at-risk new hires early so sales leaders can intervene.</li> <li><strong>Connect learning to sales performance. </strong>Unify module completion, test scores and certifications with activity, pipeline and conversion metrics in new-hire scorecards. Report knowledge absorption trends, performance correlations and curriculum gaps to Sales leadership.</li> <li><strong>Build a self-service Academy app. </strong>Create a central hub where new hires access learning paths, complete modules and assessments, and track progress, while sales leaders monitor ramp performance in real time.</li> <li><strong>Personalize learning with AI. </strong>Use performance patterns to adapt learning paths, surface at-risk indicators and generate coaching suggestions. Own the app roadmap and ongoing improvements.</li> <li><strong>Support reliable HubSpot administration. </strong>Handle account assignments, reassignments and territory or segment changes. Resolve ownership disputes while maintaining accurate account data.</li> <li><strong>Maintain the Sales book of business. </strong>Own uploads and ongoing maintenance in HubSpot, ensuring accurate ownership and segmentation. Monitor and report adherence to assigned accounts and operational workflows.</li> </ul> <h3>How you'll work</h3> <p>You'll partner with Sales leadership and subject matter experts to turn real examples, strong call recordings and proven plays into training. Run end-of-cohort retrospectives with new hires and their sales leaders to improve the Academy.</p> <p>Build with AI and no-code/low-code tools without depending on engineering resources, connecting HubSpot, Amplemarket and Slack data with learning progress. Use that evidence to prioritize app and curriculum improvements.</p> <h3>Who you are</h3> <p>We're looking for someone who meets the minimum requirements for the role. The preferred qualifications are a bonus, not a requirement.</p> <h3>Must haves</h3> <ul> <li>Experience in sales enablement, learning and development, or sales operations, including designing and delivering onboarding or training.</li> <li>Instructional design and facilitation that make knowledge usable across experience levels.</li> <li>HubSpot administration, data management and reporting.</li> <li>Hands-on daily AI use to build workflows or tools with ChatGPT, Claude, Copilot or similar.</li> <li>No-code/low-code building with n8n, Bubble, Glide or similar platforms.</li> <li>Advanced Google Sheets skills, including pivot tables, VLOOKUPs and logical functions.</li> <li>Experience with LMS or enablement platforms such as Notion, Lessonly or similar.</li> <li>Ability to translate performance data into curriculum decisions and build structured programs from scratch, with careful ownership of content and data quality.</li> </ul> <h3>Nice to haves</h3> <ul> <li>Previous experience managing internal tools or apps through ongoing improvements.</li> <li>A good sense of humor.</li> </ul><div class="content-conclusion"><h2>Why Clara</h2> <ul> <li><strong>A high talent-density team</strong> driven to make an impact in Latin America — low ego, high ownership.</li> <li>Competitive salary and stock options (ESOP) from day one.</li> <li>An annual learning budget and accelerated development paths.</li> <li>English is our working language, with Spanish and Portuguese every day.</li> </ul> <h2>How we work</h2> <ul> <li><strong>Clarity</strong> — Open and direct communication: we say what we mean and give context where it matters.</li> <li><strong>Simplicity</strong> — If it can be simpler, it should be.</li> <li><strong>Ownership</strong> — We own everything we do, end to end. When something needs to happen, we don't wait.</li> <li><strong>Pride</strong> — We hold ourselves to a high standard, and it shows in what we deliver.</li> <li><strong>ABC (Always Be Changing)</strong> — We adapt fast, embrace change, and keep learning.</li> <li><strong>Inclusivity</strong> — Diverse ideas, stories and perspectives build a better Clara.</li> </ul> <p>If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.</p></div>