Regional Operations Specialist

Mexico City·Posted 2d ago

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At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. The Operations team is responsible for ensuring the safe, reliable, and high-quality execution of Flix services across Mexico. As a Regional Operations Manager, you will work closely with Bus Partners and cross-functional teams to drive operational excellence, ensure compliance with Flix standards, and support the continuous growth of our network. About the Role <ul> <li style="font-size: 12pt;">  Lead the operational performance of assigned Bus Partners, ensuring compliance with Flix operational standards and achievement of operational KPIs.</li> <li style="font-size: 12pt;">Build strong partnerships by providing continuous coaching, training, and operational support to Bus Partners, drivers, and operational stakeholders.</li> <li style="font-size: 12pt;">Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other internal teams to ensure seamless operations.</li> <li style="font-size: 12pt;"> Monitor service quality through operational KPIs, field inspections, audits, and performance reviews, driving continuous improvement initiatives.</li> <li style="font-size: 12pt;"> Manage operational incidents, regulatory compliance, and corrective action plans to ensure safe and reliable operations.</li> <li style="font-size: 12pt;">Source, evaluate, and manage operational suppliers while supporting new route launches, fleet readiness, and network expansion.</li> <li style="font-size: 12pt;">Analyze operational performance using Flix systems and reporting tools to identify improvement opportunities and optimize processes. </li> </ul> About You <ul> <li>Bachelor's degree in Business Administration, Logistics, Industrial Engineering, Transportation or a related field.</li> <li>4 years of experience in operations, transportation, logistics, mobility, or service operations management.</li> <li>Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability.</li> <li>Strong analytical skills with experience using operational KPIs, Microsoft Excel, and reporting tools to support decision-making.</li> <li>Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence without direct authority.</li> <li> Ability to work independently in a fast-paced environment, manage multiple priorities, and travel frequently across the assigned region.</li> <li>Preferred: Experience in passenger transportation, mobility, fleet operations, regulatory compliance, Lean/Continuous Improvement methodologies.</li> <li>Proficiency in English.</li> </ul> We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!   What We Offer <ul> <li data-renderer-start-pos="11445">Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. </li> <li data-renderer-start-pos="11530">Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. </li> <li data-renderer-start-pos="11636">Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. </li> <li data-renderer-start-pos="11742">Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. </li> <li data-renderer-start-pos="11877">Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. </li> <li data-renderer-start-pos="12004">Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. </li> </ul> To view more local benefits specific to each office location, please check out this link: <a href="https://flix.careers/locations/">Locations - Flix Career</a> <hr> Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!  <iframe src="https://www.youtube.com/embed/YlHz7TiiRAw" width="560" height="314"></iframe>

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