Product Operations Manager / Director, Institutional Product
Singapore, Singapore·Posted 1mo ago
web3blockchainfintechpythonllm
<div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="JAF7dFJcWoUusRx7RKkuM14BsYc" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-OqGZdUPi6oJlXzxlmNiu3gAmsVg"> <div data-page-id="V6OedkjJzouK9jxNIfuuhjt9sDc" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="JAF7dFJcWoUusRx7RKkuM14BsYc" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-OqGZdUPi6oJlXzxlmNiu3gAmsVg"><em>OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.<br><br></em></div> </div> <h2 class="heading-2 ace-line old-record-id-doxuslsyQOGHoiYb47TiA1n51Th"><strong>Who We Are</strong></h2> <div class="ace-line ace-line old-record-id-doxustOiFVk8C3Uy4rotl5Nem5f"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Q479dQIlZozY6cxcPNFuoY1rsxe"> <div class="rich-text-paragraph" data-eleid="27"> <div class="ace-line ace-line old-record-id-RKOAdw3kVoh5EQxcr2juP3i0sTb"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.<br><br> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class=" old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> </div> </div> </div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-doxusq2WnfR822THsuqUosdSzFu"> </div> <h2 class="heading-2 ace-line old-record-id-doxus9qcafz8J9vhi3nwZgrckWg"><strong>About The Opportunity</strong></h2> <div data-page-id="IXRIdtDEyok4gexTp7tloeC8go1" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxlgdvDRDBF0MlFkDCwTIsL08f">We are looking for a Senior Operations Manager to own and continuously elevate the operational backbone of our institutional business — spanning Custody, Brokerage, FD Broker, CaaS, RBAC, KYC, Market Making programs, and Fees. <br>The role is centered around building durable operational frameworks and driving continuous process optimization across these business lines, converting disparate workflows into a coherent, instrumented, and scalable operating system. <br>You will combine deep operational fluency with data and AI-assisted tooling to surface gaps, codify methodologies, and compound incremental improvements into measurable operational leverage and revenue growth. <br>As a high-influence individual contributor with no direct reports, you will set the operational standard that the broader institutional team works to.<br><br></div> </div> <h2 class="heading-2 ace-line old-record-id-doxushHxPgvpIV0pJrijghkWDWe"><strong>What You’ll Be Doing </strong></h2> <div data-page-id="IXRIdtDEyok4gexTp7tloeC8go1" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxlgVRyNXxjC3HfVWDfVYWG4Me" data-list="bullet"> <div>Own and run daily operations across multiple institutional business lines — Custody, Brokerage, FD Broker, CaaS, RBAC, KYC, incentive programs, and Fees — managing internal stakeholders (RMs, sales, product, compliance, risk) and external institutional clients across email, Telegram, and internal messaging portals with SLA discipline.</div> </li> <li class="ace-line ace-line old-record-id-doxlg3hkT9JJEnScpFBDvO1AdTe" data-list="bullet"> <div>Identify operational gaps and growth opportunities using data analytics and AI-assisted workflows. Translate findings into concrete optimisation and automation initiatives with measurable impact on SLA, error rate, ticket volume, and client experience.</div> </li> <li class="ace-line ace-line old-record-id-doxlgB7DWoJ9UzR45ZU0VgiWnae" data-list="bullet"> <div>Design scalable operational frameworks for complex institutional scenarios: Client incentive program, fee tier and rebate administration, RBAC change requests, custody onboarding/withdrawal workflows, and cross-jurisdictional regulatory adherence (HK/SG/EU/US).</div> </li> <li class="ace-line ace-line old-record-id-doxlgOSyLgZP0OVhHie0wJu3tvg" data-list="bullet"> <div>Drive both incremental and strategic optimisation in parallel — Ship small ops improvements continuously while owning a longer-term ops roadmap that compounds operational leverage, retires manual toil, and unlocks revenue growth.</div> </li> <li class="ace-line ace-line old-record-id-doxlgNoVFe2aoHMteUj72LAjKSc" data-list="bullet"> <div>Build and deliver structured training for RMs and institutional clients on product mechanics, operational SOPs, and self-serve tooling. Act as the methodology owner whose playbooks the broader institution team adopts.<br><br></div> </li> </ul> </div> <h2 class="heading-2 ace-line old-record-id-doxusWnZPeJsdMU53QGew90VQeh"><strong>What We Look For In You </strong></h2> <div data-page-id="IXRIdtDEyok4gexTp7tloeC8go1" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxlgEvFY47h4BGRp6PcZTEVp4f" data-list="bullet"> <div>6+ years of operations experience in institutional financial services, crypto exchange, prime brokerage, or fintech — Possess hands-on ownership of at least two of: custody, brokerage, KYC/KYB, Incentive programs.</div> </li> <li class="ace-line ace-line old-record-id-doxlgHk5Vp5ZOvUabToIXhdNQOb" data-list="bullet"> <div>Demonstrated ability to operate as an individual contributor with high influence — Able to align product, sales, compliance, and risk on operational changes without formal authority.</div> </li> <li class="ace-line ace-line old-record-id-doxlgJZlfspBDqCsO1jzTinqKCc" data-list="bullet"> <div>Strong data fluency: comfortable with building dashboards, and using AI tooling (LLM workflows, automation agents, no-code/low-code platforms) to streamline and scale operations at meaningful volume.</div> </li> <li class="ace-line ace-line old-record-id-doxlgVtfpXFhUjHciWkAEHglore" data-list="bullet"> <div>Track record of identifying operational gaps, designing scalable solutions, and shipping measurable improvements — Bring concrete evidence of methodologies you have authored and that were adopted by your team or function.</div> </li> <li class="ace-line ace-line old-record-id-doxlgfqrg9cFQQ17K1kH4EgxPhf" data-list="bullet"> <div>Proven stakeholder management across written channels (email, Telegram, internal portals) with institutional counterparties; comfortable navigating high-stakes interactions under time pressure.</div> </li> <li class="ace-line ace-line old-record-id-doxlgJeRXZTEjKj8ke3ZCq57Iic" data-list="bullet"> <div>Working knowledge of regulatory frameworks affecting digital asset institutional services across HK, SG, and broader APAC; awareness of EU (MiCA) and US considerations a plus.<br><br></div> </li> </ul> </div> <h2 class="heading-2 ace-line old-record-id-doxusWnZPeJsdMU53QGew90VQeh"><strong>Nice-To-Haves </strong></h2> <div data-page-id="IXRIdtDEyok4gexTp7tloeC8go1" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxlgfQdYUjfeIUMoTPYhbdn7Hc" data-list="bullet"> <div>Prior experience at a crypto exchange, traditional prime broker, custodian, or institutional liquidity provider.</div> </li> <li class="ace-line ace-line old-record-id-doxlgufiZlrtNG3sOjMIceIcWFh" data-list="bullet"> <div>Hands-on experience with Python or other scripting for ops automation, data wrangling, or workflow orchestration.</div> </li> <li class="ace-line ace-line old-record-id-doxlgb2JYohnQKWYPIN9wbyQiTx" data-list="bullet"> <div>Experience designing and running operational training programs for revenue-facing teams (RM, Sales, BD) and external institutional clients.</div> </li> <li class="ace-line ace-line old-record-id-doxlgrrs6stURxCaJiHUDJ8yYId" data-list="bullet"> <div>Understanding of orderbook mechanics, market making programs, institutional fee structures, and custody/settlement workflows.</div> </li> <li class="ace-line ace-line old-record-id-doxlgWZCvzWUPefVxWQd3abRMcf" data-list="bullet"> <div>Exposure to building or operating an internal ops portal, ticketing system, or workflow engine at scale.<br><br></div> </li> </ul> </div> <h2><strong>Perks & Benefits </strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Gb04dtjtMoHmldxfAjXuI6P4snC" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-Gb04dtjtMoHmldxfAjXuI6P4snC" data-list="bullet">L&D programs and education subsidy for employees' growth and development</li> <li class="ace-line ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC" data-list="bullet">Wellness and meal allowances</li> <li class="ace-line ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC" data-list="bullet">Comprehensive healthcare schemes for employees and dependants</li> <li class="ace-line ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC" data-list="bullet">More that we love to tell you along the process!</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>