Product Manager / Director, VIP Growth & Operations
Singapore, Singapore·Posted 11d ago
web3
<div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb">OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.</div> <div class="ace-line ace-line old-record-id-doxussQumjJyp0pDHcFh7Y3bH0b"> </div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.<br><br></div> </div> <div data-page-id="OvVyd3xPZo5hNhxbppju7P8isgg" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-CzjQdI1IWofbWMxmIahu6dAMsjc"> <div data-page-id="Q5McdBHqRos9a1xglGGuWZx7sgc" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>About The Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-doxusdoP7NU01oX9Z29HojysCiF"> <div data-zone-id="0" data-line-index="0"> <div data-page-id="OAPtdHlrRo3CJdxGLe7lF2rYggd" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-TWW0dikUlo8GOWxoKGHlOiKIgSe"> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Qd9Xdb7ttoB5ulxWYluloyh8gur">OKX is seeking an experienced VIP Growth & Operations Leader to focus on creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP customer segments.</div> <div class="ace-line ace-line old-record-id-ZOJ2dGkejoiBlfxXqbDlUoFLgpe">You will spearhead the overall strategy and product planning for the VIP Growth & Operations line, driving customer lifecycle management, personalized services, and continuous optimization of system functionalities to enhance customer retention and platform AUM (Assets Under Management).</div> </div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-doxusJZ5t4Jnk2dRFRKdHIJXMmb"> </div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>What You'll Be Doing</strong></h2> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Te9wdbUzXoLE2SxuFJblTukRgXf" data-list="bullet"> <div>Own the day-to-day <strong>VIP Growth & Operations</strong> execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively.</div> </li> <li class="ace-line ace-line old-record-id-GR0bd64YZoYT17xCBMglqMnsguc" data-list="bullet"> <div>Build and run a <strong>VIP lifecycle operations framework</strong>: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets.</div> </li> <li class="ace-line ace-line old-record-id-IA3CdujgDo8eSQxu6TnlEfgrgVe" data-list="bullet"> <div>Partner with <strong>Local Market teams</strong> to to co-create market plans, align goals and timelines, and drive follow-through, while ensuring global consistency and scalable playbooks.</div> </li> <li class="ace-line ace-line old-record-id-NLqmdJzkuoAaBLxgBWNlaf4FgXb" data-list="bullet"> <div>Plan and execute <strong>VIP offsites and online events</strong> (e.g., product sharing sessions, community/engagement touchpoints), including end-to-end coordination, stakeholder alignment, and post-event performance review.</div> </li> <li class="ace-line ace-line old-record-id-OsGpdOdXxoPNYdxCcMsllZgagvd" data-list="bullet"> <div>Develop and scale <strong>VIP growth programs and tools</strong> (e.g., VIP trial cards and similar programs) that improve conversion, deepen engagement, and increase VIP contribution to trading activity and AUM.</div> </li> <li class="ace-line ace-line old-record-id-O3XEdY6vAoKWkXxQcDvlyCLgg4X" data-list="bullet"> <div>Establish a data-driven growth operating model with clear measurement, experimentation, and continuous optimization to improve VIP contribution to revenue and AUM.</div> </li> <li class="ace-line ace-line old-record-id-RwvTd4Vj7oy8G9xbABflmXcYgdj" data-list="bullet"> <div>Coordinate with cross-functional teams (Product, Data, Engineering, Operations) to deliver workflows, tooling, and process improvements that support VIP operations at scale.</div> </li> <li class="ace-line ace-line old-record-id-WZnTduk4RoRHT2xOzYplF8sigff" data-list="bullet">Track performance and continuously optimize: define KPIs, monitor results, gather market feedback, and refine programs based on data and learnings.<br><br></li> </ul> </div> <h2 class="heading-2 ace-line old-record-id-doxusJHbXag5ngXLLiXggj1zhBg"><strong>What We Look For In You</strong></h2> <div data-lark-html-role="root"> <div data-page-id="OAPtdHlrRo3CJdxGLe7lF2rYggd" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-BnmwdKLHtoxaazxKRqelRYEIg3e" data-list="bullet"> <div>Bachelor’s degree or higher with 5+ years of product management or product strategy experience.</div> </li> <li class="ace-line ace-line old-record-id-O7VJdg196oyx0rxA9VwlYEW2gvi" data-list="bullet"> <div>Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs.</div> </li> <li class="ace-line ace-line old-record-id-EjhwdSb7Woz0ddxieZrle1eWgY5" data-list="bullet"> <div>Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred.</div> </li> <li class="ace-line ace-line old-record-id-Hd81dH5kkoXWIjxFCoPlWveVg4c" data-list="bullet"> <div>Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights.</div> </li> <li class="ace-line ace-line old-record-id-Ah10dcltaoYepgxTssdlHIQXg1g" data-list="bullet"> <div>Proficiency in data analysis tools and data-driven decision-making.</div> </li> <li class="ace-line ace-line old-record-id-JGVVdmoumoFHs9xfdLklbNGZgmi" data-list="bullet"> <div>Fluency in English and Chinese; Multi-market collaboration experience is a plus.<br><br></div> </li> </ul> </div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-Avh0dL0UvoHyoFxymwmuPqtAsWe"> <h2 class="heading-2 ace-line old-record-id-doxusxvzyTH4iZpRPTygm6sKzcf"><strong>Perks & Benefits</strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxus9Bu8Z2VOqDK5F51723OA8g" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-doxusB7tdGuv2SmCPjgmCN3Jb1c" data-list="bullet"> <div>L&D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-doxusZTvzFyB7VKd89mBtiKL9ob" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-doxus4VLa66AV1kBqr1XQp7CFec" data-list="bullet"> <div>Wellness and meal allowances</div> </li> <li class="ace-line ace-line old-record-id-doxusktLuOm7fBzEDlSg6b719qf" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants</div> </li> <li class="ace-line ace-line old-record-id-doxusXaQ6LYBcrJKsuq40ykOyNr" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>