Payment Operations Team Lead

Remote, USA·Posted 7d ago

ecommerce

About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. <h2>Position Overview</h2> We are a fast-growing distribution company operating a multi-sided marketplace model: retailers place and pay for orders, we collect and process those payments, and we in turn remit funds to the brands whose products move through our platform, net of applicable fees. This three-party payment flow, layered on top of high transaction volume and evolving systems, makes payment operations and reconciliation meaningfully more complex than a typical AR/AP function. The Brand Payments Team Lead owns the accuracy, timeliness, and integrity of this payment cycle end to end — incoming payments from retailers and outgoing payments to brands. This includes reconciling the Due to Consignor liability account, confirming fees and rates are set up and applied correctly before funds move, and making sure outbound brand payments are submitted to the bank on schedule. The role also directly manages a team of offshore Brand Payments Associates, providing the hands-on coaching, quality review, and accountability needed given the team's experience level, and works around system limitations and recurring platform errors to keep payments accurate and on time. This is a highly detail-oriented role suited to someone who is comfortable owning a liability account, is unfazed by imperfect systems, and can supervise, mentor, and hold a team accountable to a high standard of accuracy. <h2>Key Responsibilities</h2> Payment Operations & Reconciliation <ul> <li>Own the Brand Payment cycle: reconciling incoming payments from retailers and outgoing remittances to brands, ensuring both sides are accurate.</li> <li>Reconcile activity in the Due to Consignor liability account on an ongoing basis; investigate, explain, and resolve variances and aging items.</li> <li>Verify that fees, rates, and carve outs are set up and entered correctly for each brand and retailer before payments are calculated and disbursed.</li> <li>Ensure outgoing brand payments are submitted to the bank within required timelines; coordinate with cash applications and accounting ops specialists to resolve payment exceptions.</li> <li>Identify root causes of recurring payment or reconciliation errors and drive fixes or workaround processes.</li> </ul> Team Leadership & Supervision <ul> <li>Directly supervise and mentor a team of offshore Brand Payments Associates, providing the close, day-to-day management this team requires to hit accuracy and SLA targets.</li> <li>Conduct quality reviews of team output before it is escalated or finalized; catch errors before they reach brands or the GL.</li> <li>Coach, train, and hold team members accountable for performance, accuracy, and adherence to process — including direct, documented feedback when standards aren't met.</li> <li>Own onboarding and training for new team members; build and maintain SOPs that reflect current systems and workarounds.</li> <li>Complete weekly KPI reporting for the team and follow up on outstanding items.</li> </ul> Systems, Escalations & Cross-Functional Support <ul> <li>Serve as the escalation point for issues from Brand Payments Associates, brands, retailers, and cross-functional partners (Operations, Cash Applications, Accounting Operations, etc.), looping in the Manager as needed.</li> <li>Build reliable manual checks and workarounds due to system integration complexities</li> <li>Ensure Zendesk requests are completed within SLA.</li> <li>Lead and attend calls with brand partners on payment-related questions or issues.</li> <li>Partner with the Manager/Supervisor on special projects, process improvements, and systems enhancements.</li> </ul> <h2>Requirements</h2> <ul> <li>3–4+ years of experience in accounting, finance operations, or payment operations; experience in distribution, marketplace, consignment, or e-commerce payment models (vendor/seller-style operations) is a strong plus.</li> <li>2–3+ years of experience directly supervising a team, ideally including offshore or remote staff who require close, hands-on management.</li> <li>Hands-on experience reconciling liability or consignment-style accounts, and comfort digging into variances rather than just flagging them.</li> <li>Solid understanding of fee/commission/rate structures and how errors in rate setup flow through to payments.</li> <li>Proficiency with financial systems; experience with QuickBooks, Sage, or ERP systems is a plus.</li> <li>Advanced Excel skills (VLOOKUP, SUMIF, pivot tables) for reconciliation and error-checking.</li> <li>Demonstrated ability to work reliably within imperfect or error-prone systems — building checks and workarounds rather than being blocked by them.</li> <li>Previous experience in a customer-facing role within finance, accounting, or logistics is highly preferred.</li> <li>Exceptional attention to detail; comfortable being the last line of defense before a payment goes out the door.</li> <li>Strong, direct communication style — able to coach, correct, and hold team members accountable constructively.</li> <li>Excellent verbal and written communication skills in English.</li> <li>Strong time management and organizational skills in a fast-paced, high-volume environment.</li> <li>Bachelor’s degree in Accounting, Finance, or a related field preferred.</li> <li>Enthusiasm and ability to learn new software and adapt as processes and systems evolve.</li> </ul> <h2>Key Skills</h2> <ul> <li>Reconciliation and analytical problem-solving</li> <li>High, sustained attention to detail</li> <li>People management: mentoring, coaching, and holding staff accountable</li> <li>Comfort managing offshore/remote teams that need close oversight</li> <li>Resourcefulness working around inadequate or error-prone systems</li> <li>Proactivity and autonomy</li> <li>Time management and prioritization under volume</li> <li>Effective written and verbal communication</li> <li>Flexibility and adaptability</li> <li>Ability to thrive in a fast-paced, high-volume, complex business model</li> </ul> Compensation & Benefits: <ul> <li>Salary:  $65,000 - $80,000</li> <li>Unlimited PTO and paid holidays</li> <li>Competitive salary</li> <li>Medical/Dental/Vision offered to all full-time employees</li> <li>401(k) plan with a match</li> </ul> Nabis is an Equal Opportunity Employer Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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