Operations Specialist

About the Role We are looking for a data-driven and execution-oriented Operational Specialist to join our team. In this role, you will own the end-to-end planning and execution of online campaigns across our App and web platforms, driving user growth, engagement, and retention in the Web3/FinTech space. 🚀 Key Responsibilities Campaign Planning & Execution: Own the end-to-end planning, scheduling, and execution of online campaigns (e.g., new user rewards, trading competitions, airdrops, referral programs, holiday marketing). Performance Analysis: Establish data monitoring frameworks (tracking participation, conversion, retention, trading volume) and conduct post-mortem analyses to iterate campaign mechanics. Cross-Functional Collaboration: Work closely with Product, Engineering, Design, Marketing, and Legal/Compliance teams to ensure high-quality and timely delivery. User Growth & Retention: Design tailored campaign mechanisms (tiered rewards, task systems, viral loops) to boost core business KPIs. Competitor Research: Monitor operational strategies of compliant exchanges (e.g., Coinbase, Kraken) and synthesize industry best practices into actionable ideas. Risk Management: Identify potential risks (e.g., bonus hunting, wash trading) and collaborate with Risk/Compliance teams to design anti-fraud mechanisms. 🎯 Job Requirements Background: Bachelor’s degree with 1–3 years of operations experience in Internet, FinTech, or Web3 industries. Experience with crypto exchanges, wallets, or payment solutions is a huge plus. Campaign Management: Proven track record in independent, end-to-end campaign planning (including goal breakdown, mechanics, budgeting, and contingency plans). Data-Driven: Strong analytical mindset. Proficiency in Excel, SQL, or BI tools is highly preferred. Project Management: Excellent coordination skills to efficiently align resources across Design, Tech, and Product teams. Industry Knowledge: Fundamental understanding of the crypto/Web3 space and exchange business models (Spot, Futures, Earn, etc.). 🌟 Bonus Points Experience in designing viral growth/referral mechanisms. Experience in running trading competitions or liquidity mining campaigns. Familiarity with compliance frameworks like MiCA (for the European market). When applying, mention the word CANDYSHOP to show you read the job post completely.