Operations Manager, Product Implementation

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About The Role We are seeking a strategic, results-driven Operations Manager to join our Provider Core Ops, Systems Implementation (PCOSI) team to lead Product Implementation. In this role, you will manage the product implementation team, driving the operational execution, change management, and launch strategy for product features that impact Lyra’s full provider network and client base. You will serve as the essential bridge translating clinical standards, service line goals and business growth targets into seamless product rollouts. You will manage a high-performing team and partner directly with Product, Engineering, Design, Clinical, and Service Line leaders. As our product surface area expands across complex program offerings and multi-channel launches,, you will evolve our implementation playbooks, resolve cross-functional roadblocks early, and ensure every product enhancement lands with high quality and operational integrity. Core Focus Areas Team Leadership & Inward Management: Direct, mentor, and empower a high-performing team of Product Implementation leads and senior individual contributors. Playbook Evolution & Scale: Evolve legacy launch playbooks into sophisticated, repeatable frameworks built to handle exponentially increasing product complexity and rapid multi-channel rollouts. Clinical & Product Integration: Translate clinical and operational priorities into actionable technical product requirements while partnering with Systems Architecture to ensure backend Salesforce/EHR scaffolding supports user-facing capabilities. Outward Influence & Strategic Alignment: Drive cross-functional alignment across senior stakeholders in Tech, Product, Clinical, and Business teams to resolve competing priorities and clear execution roadblocks.