Operations Lead

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries. InCommand is in daily use today across Serverfarm's own data centers and by the customers who operate in them. Behind it is the InCommand Operations team, our service desk: the people who bring every new site and customer onto the platform, keep its record of each facility accurate, support the teams who rely on it every day, and produce the reporting our customers depend on. That work carries on while the next generation of the product is built, and the operational knowledge this team holds is what the new product is built from. As Ops Lead you manage that team and work alongside it. This is a hands-on management role: you know in detail how each of the team's processes works, from the way a new site is modeled to the way a customer request is resolved, and you can step into any of them yourself. You lead the implementation projects that bring new customers and sites onto the platform and serve as the customer's main technical contact while they run, and you grow the team as the business grows. You partner closely with Integrations and the development teams.