Lead TechOps Engineer
Kuala Lumpur, Malaysia·Posted 4d ago
cryptoweb3fintech
<div class="content-intro"><p><strong>About Us</strong></p> <div data-page-id="HladdPLXIoNz4nxkqkCuk4rAs8v" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-XCikdRR2xoZIjdxtCKcuOflrs8d">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.</div> <div class="ace-line ace-line old-record-id-IF06dI0MPoBwYfxbZ4zui13HsoC"> </div> <div class="ace-line ace-line old-record-id-X5EbdOwvMoYuOmxQBbuueUEDsDd">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.</div> <div class="ace-line ace-line old-record-id-LtVud2dO7oglqJxxZoOucqjJsPc"> </div> <div class="ace-line ace-line old-record-id-RMHkdm4bPo66l3xMVO8ui1o8sle">Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.</div> </div></div><div data-lark-html-role="root"><strong><span class="universal-card-text universal-card-text--bold">Job Responsibilities</span></strong><br><br><strong><span class="universal-card-text universal-card-text--bold">Incident Response</span></strong><br> <div class="universal-card-markdown-list"> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Participate in 24/7 on-call rotation, responding promptly to major production incidents</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Serve as the incident coordination hub, assembling relevant teams (R&D, SRE, Security, Risk, PR, CS, etc.), chairing emergency meetings, and driving business recovery</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Determine incident severity and escalation timing, keeping management informed of incident impact, response progress, recovery expectations, and next steps</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Unify the factual narrative when information is incomplete, and coordinate with PR and CS on external communications</span></div> </li> </ul> </div> <strong><span class="universal-card-text universal-card-text--bold">Incident Post-Mortem & Risk Closure</span></strong><br> <div class="universal-card-markdown-list"> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Lead incident post-mortems: reconstruct timelines, document incident impact, response actions, and key decisions</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Organize technical teams to complete root cause analysis, identify gaps in monitoring/alerting, system resilience, change management, and processes; drive incident classification, accountability assignment, and action item confirmation</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Track action items to on-time completion, verifying effectiveness through testing, drills, or monitoring data</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Regularly produce reports on incident trends, recurring issues, and major risks</span></div> </li> </ul> </div> <strong><span class="universal-card-text universal-card-text--bold">Process & Capability Building</span></strong><br> <div class="universal-card-markdown-list"> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Establish and continuously optimize incident response SOPs, Runbooks, escalation paths, and compliance reporting processes; maintain on-call schedules and escalation chains</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Organize emergency response training and cross-department drills; drive incident management tooling, data dashboards, and automation capabilities</span></div> </li> </ul> </div> <span class="universal-card-text">──────</span><br><br><strong><span class="universal-card-text universal-card-text--bold">Who We're Looking For</span></strong><br> <div class="universal-card-markdown-list"> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Experience independently leading major incident response, including on-site coordination, management reporting, post-mortems, and risk closure</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Ability to coordinate multiple technical and business teams without direct authority, continuously driving resolution under pressure</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Strong technical comprehension — able to understand system architecture, service dependencies, monitoring/alerting, and incident chains, and judge whether root cause analysis and remediation plans are complete</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Ability to quickly distill key information, deliver concise and clear briefings to management, take ownership of outcomes, and follow through until issues are closed</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Strong written communication skills — able to produce well-structured post-mortems with factual evidence and clear conclusions</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Experience with large-scale internet, fintech, payments, trading platforms, or other high-availability systems</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Working proficiency in English — able to participate in English meetings and handle routine written communication</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Willingness to accept 24/7 on-call rotation</span></div> </li> </ul> </div> <strong><span class="universal-card-text universal-card-text--bold">Nice-to-Haves</span></strong><br> <div class="universal-card-markdown-list"> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Experience in crypto, exchanges, payments, or financial trading systems</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Experience in SRE, production operations, technical support, or reliability engineering</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Familiarity with PagerDuty, Datadog, Grafana, or similar monitoring and alerting tools</span></div> </li> </ul> <ul class="universal-card-markdown-list__ul"> <li data-marker="0"> <div class="universal-card-markdown-list__li-content"><span class="universal-card-text">Familiarity with ITIL, Incident Management, or Problem Management frameworks</span></div> </li> </ul> </div> </div><div class="content-conclusion"><p><strong>Why Join Us</strong><br>At Bybit, we are committed to fostering a supportive and enriching work environment. <br>Our benefits include:<br>- Study Growth Fund: We support your professional development and continuous learning.<br>- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.<br>- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.<br>- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.<br>- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.</p></div>