Head of Product UX/Product Experience

Our Mission and Vision At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world. We're building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the "Employer of the Year 2026" award by Forbes Ukraine. Why are we introducing Product UX/Product Experience Role At Solidgate, product quality is not defined only by features shipped — it’s defined by how clearly customers understand our product, how confidently they use it, and how well it fits into their real-world workflows. As we scale, UX and Product Experience direction becomes a strategic function , n ot just a design layer. We’re introducing this role to ensure that customer insight, product design, and user experience are deeply embedded into how product decisions are made — not added after delivery. This role is about shaping h ow customers experience Solidgate end-to-end — from first demo to daily usage and long-term value. What You Will Own — Product UX & Product Experience strategy across Solidgate products — Design as a system , not a service: principles, standards, rituals, and scalable practices — Customer insight & feedback loop : turning customer signals into clear UX and product improvements — UX involvement in sales demos, custom solutions, and merchant-facing initiatives , ensuring product clarity and consistency — Experience-driven roll-out of new features : how customers discover, understand, and adopt new capabilities — Close collaboration with Product Managers to embed UX thinking into discovery, prioritization, and decision-making — Leadership of the Product Design function as a strategic partner to Product and Engineering — Shaping how Solidgate balances usability, complexity, and scale in a fintech environment What Makes This Role Different — This is not a purely visual or UI role — This is not a support function for PMs or Sales — This is a product leadership role, focused on experience, clarity, and customer value You will influence what we build, how we build it, and how customers perceive it . Team Setup You will directly lead: — Product Design Team You will work closely with: — Product Managers — Sales, Merchant Operations, and Integration teams Your lead & mentor: Artem Sadurskyy , Chief Product Officer Our Ideal Candidate — Proven experience in Product UX, Product Design Leadership, or Product Experience roles — Strong product mindset with deep customer obsession — Experience working closely with Product Managers on discovery and prioritization — Ability to translate complex customer workflows into clear, usable product experiences — Experience building or scaling design systems, UX standards, and design processes — Confidence operating in ambiguity and shaping a function as the company scales Tools & Environment — Figma — Jira, Confluence or Notion — Customer feedback & analytics tools — Close collaboration with engineering and product teams The Points That Make You Stand Out — Experience in fintech, payments, or complex B2B products — Experience working with sales-led or demo-driven products — Strong understanding of customer onboarding, adoption, and retention flows Why Join Solidgate? High-impact role. You’re not inheriting a perfect system — you’re building one. Great product. We’ve built a fintech powerhouse that scales fast. Solidgate isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax — we’ve got it covered. Part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies. Massive growth opportunity. Solidgate is scaling rapidly — this role will be a career-defining move. Top-tier tech team. Work alongside our driving force — a proven, results-driven engineering team that delivers. We’re also early adopters of cutting-edge fraud and chargeback prevention technologies from the Schemes. Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD. 📩 Ready to shape Product Experience at scale? Click “apply”. ➡️ We are always open to recommendations of talented individuals! If you want to recommend someone for one of our vacancies, you can do it here . In case of a successful hire, we’ll provide you with a bonus!