Head of Business Operations / COO
London, England, United Kingdom·Posted today
web3blockchainfintech
<div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="TkNrdJ7FlofpcJxN2bulvBRngjc" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-doxlgpYEQen4xfN2vRfDNpk1Wzh">About OKX</h2> <div class="ace-line ace-line old-record-id-doxlg6wm4bCQnSCqnUFMiokNrXc">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> <div class="ace-line ace-line old-record-id-doxlgV59whFWTsBzuE8Gv04VqBc">OKX is entering an important phase of development. We are seeking a hands-on Chief Operating Officer (COO) to partner with the local CEO in executing the future UK strategy and developing the operating model.</div> <h2 class="heading-2 ace-line old-record-id-doxlg1to6wpztO7Nx2KWRIvlOff">About The Role</h2> <div class="ace-line ace-line old-record-id-E444d7hmvoxVlLxC9Nol2IPtg2b">As UK Chief Operating Officer, you will operate at the intersection of strategy, operations, product and regulatory market structure, combining commercial judgement with hands-on execution.</div> <div class="ace-line ace-line old-record-id-GigYdBYktoVP6zxeYPklTOd9gee">This is not a conventional crypto operations or strategy role. You will work closely with the local CEO and as part of a lean local leadership team, acting as an integrator who drives delivery across global stakeholders rather than managing large local teams.</div> <div class="ace-line ace-line old-record-id-CjqOdIStoo1tWfx0QPYlO80wgef">You will translate high-level business objectives into clear execution plans, operating rhythms, KPIs and measurable outcomes. Your focus will include supporting the regulatory and licensing readiness, future operating-model development, market positioning and the assessment of potential future products and services.</div> <div class="ace-line ace-line old-record-id-C6kXdOPGZo1YGOxhaSIlAlKOguf">Any future operational build-out, product expansion or implementation of the prospective UK strategy will remain subject to applicable regulatory requirements and the receipt of any necessary approvals.</div> <h2 class="heading-2 ace-line old-record-id-XJDidyHpWoOa5nxlKoPlS3Hag5g">What You’ll Be Doing</h2> <h3 class="heading-3 ace-line old-record-id-Tpr8dCgn9oYDeCxHS3flk1GHg5c">Operations & Strategy</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-GjandZhlwoJuyNxIwqolKUVFgsg" data-list="bullet"> <div>Lead high-impact strategic initiatives, including business planning, organisational design, market positioning and development of the prospective UK operating model.</div> </li> <li class="ace-line ace-line old-record-id-MKaSdePDRoAQSKxM8OFlXaSxgTd" data-list="bullet"> <div>Translate strategic objectives into detailed execution plans, operating rhythms and delivery milestones, and personally drive them through to completion across global functions.</div> </li> <li class="ace-line ace-line old-record-id-BznddzluCo7uzvxrQfGlZUwZg9d" data-list="bullet"> <div>Develop and track operational KPIs covering regulatory readiness, delivery progress, customer outcomes, cost efficiency and risk management.</div> </li> <li class="ace-line ace-line old-record-id-MoPNdoDotoUU9rxVPXWlDS45gcT" data-list="bullet"> <div>Support the local CEO and partner with leadership teams on strategic planning, prioritisation and execution.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-HzFtdh6aboUTdAxuUG7luTFGgge">Commercial Strategy & Growth</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-XRgbdrakoodobixOjkFlJANYg7d" data-list="bullet"> <div>Support the development of the prospective UK commercial strategy, including market positioning, client acquisition and potential growth opportunities.</div> </li> <li class="ace-line ace-line old-record-id-Zbxgdz5jroK9kRxVVSEl1KkngUh" data-list="bullet"> <div>Identify initiatives that could deliver measurable revenue and margin improvement in the future, including potential enhancements to pricing, products and the client funnel.</div> </li> <li class="ace-line ace-line old-record-id-Nx2zdRHWsoju3Cx1b3mlQbbOg2c" data-list="bullet"> <div>Develop commercial operating rhythms, including targets, forecasts and performance reviews, to connect future ambitions with execution.</div> </li> <li class="ace-line ace-line old-record-id-QmisdPRmtoLI8BxSvwjlADsdggb" data-list="bullet"> <div>Ensure that commercial plans are appropriately sequenced and remain subject to applicable regulatory requirements and approvals.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-Oprzd6KhMojy2Qx9SDTlnZGqgzh">Strategic Execution & Delivery</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-W6XQdaeTBow0B3xCMwTl41bHggb" data-list="bullet"> <div>Own day-to-day delivery across cross-functional workstreams, navigating operational detail and resolving delivery challenges directly.</div> </li> <li class="ace-line ace-line old-record-id-Rjm3d8jxUo4qGux3o9slk9L7gXf" data-list="bullet"> <div>Design and develop operational processes, governance arrangements and delivery disciplines required to support the prospective UK business.</div> </li> <li class="ace-line ace-line old-record-id-C3e7dBCg9oEeCpxnCMulW2EegPc" data-list="bullet"> <div>Establish operational and organisational readiness for licensing milestones, regulatory reviews and potential future product or service launches.</div> </li> <li class="ace-line ace-line old-record-id-MwhGdkS9DoFkmyxySXIlwIXfgpc" data-list="bullet"> <div>Coordinate dependencies across local and global teams to ensure plans are realistic, appropriately governed and capable of implementation if the necessary approvals are obtained.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-XiWwdF6AnoTpUcxaTlYlCFHQgIb">Regulatory & Risk Management</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-LGW4djBD1ohpPzxPfCbl79yXgLb" data-list="bullet"> <div>Work closely with Legal, Compliance and Risk teams to support licensing workstreams, regulatory reviews, audits and supervisory engagement.</div> </li> <li class="ace-line ace-line old-record-id-D98GdH23moZsKGx33dnl5zHJgNg" data-list="bullet"> <div>Support the design and embedding of applicable UK regulatory standards into prospective operational workflows.</div> </li> <li class="ace-line ace-line old-record-id-OrmjdecLNoFhHVxrplnlyz6BgPh" data-list="bullet"> <div>Help establish effective first-line ownership of operational risks, controls, risk registers, incident-management processes and governance documentation.</div> </li> <li class="ace-line ace-line old-record-id-ImnPd4Ii9owRtVxujRilToLrgKc" data-list="bullet"> <div>Ensure that strategic and operational plans do not assume the outcome of any pending regulatory application or approval process.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-WAnGdLaH3oMLPQxfxQCl4EAcggN">Product Strategy & Localisation</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-ZZY4dd5S6oIsUAxAZehljiGVgPf" data-list="bullet"> <div>Contribute to the assessment, definition and prioritisation of the prospective UK product roadmap, working closely with Product and Engineering teams.</div> </li> <li class="ace-line ace-line old-record-id-NW3Tdf7bKoHtRqxeUAflKOjAgTd" data-list="bullet"> <div>Help assess whether potential products and services are appropriate for the UK market, customer base and regulatory environment.</div> </li> <li class="ace-line ace-line old-record-id-VhJgdj1KooKHlnxPoZhlZKJLgXb" data-list="bullet"> <div>Support operational readiness and internal alignment for potential future product development, localisation and launch.</div> </li> <li class="ace-line ace-line old-record-id-Tjwtd7Kc0oSjXUxLTEClEDwxgSd" data-list="bullet"> <div>Ensure that no future product or service is implemented without the necessary internal governance and regulatory approvals.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-ChA5d9kEboGS9gxP8NflPbZwgnh">Data, Analytics & AI</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Zpw4dA2uyoJXjvxU2IzlR6w1ged" data-list="bullet"> <div>Help develop data, analytics and AI capabilities to support client insights, executive decision-making, KPI improvement and future client-funnel optimisation.</div> </li> <li class="ace-line ace-line old-record-id-GZVDdvtwuo4ZAmxx8aflEVg3g7e" data-list="bullet"> <div>Promote the responsible and effective use of data and technology within applicable legal, regulatory and risk-management frameworks.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-L33HdbJBPoexdoxJkGElhxpfgTf">Cross-functional Collaboration & Industry Engagement</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-M2LLdmlATomfFSxT2I3lMsUMgUu" data-list="bullet"> <div>Partner closely with Product, Engineering, Compliance, Legal, Marketing and Customer Operations teams locally and globally.</div> </li> <li class="ace-line ace-line old-record-id-S5UjdBiGWo8tZNx0m3YlVXj0gwe" data-list="bullet"> <div>Represent the prospective UK business credibly in digital-asset discussions, including regulatory, policy and market-structure developments.</div> </li> <li class="ace-line ace-line old-record-id-YSr2do3l4oGBh4xNWu6l4OQ0gvf" data-list="bullet"> <div>Support constructive engagement with relevant industry participants and stakeholders, as appropriate.</div> </li> <li class="ace-line ace-line old-record-id-Schzd4keDoLuE2xsjIgl1o7IgMq" data-list="bullet"> <div>Foster a culture of collaboration, transparency, accountability and disciplined execution across global teams.</div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-doxlg4bQBB5sLH7b7mYlyawVuem">What We Look For In You</h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxlgC2l1nbemo7FJrEok7ZSpzb" data-list="bullet"> <div>5-10+ years of experience across operations and strategy in crypto, digital assets, fintech or high-growth regulated financial services - for example as Head of Operations, Head of Strategy, COO, Chief of Staff or a similarly broad leadership role.</div> </li> <li class="ace-line ace-line old-record-id-SKnhdIUdpozsUrxZChQl6NoMgng" data-list="bullet"> <div>Comfortable in fast-paced, high-growth environments; high-performance and entrepreneurial mindset.</div> </li> <li class="ace-line ace-line old-record-id-doxlgDlzs2nG3ySF1n5PvjZSgmc" data-list="bullet"> <div>Demonstrated experience helping build, scale or transform a digital asset, fintech or high-growth financial services business.</div> </li> <li class="ace-line ace-line old-record-id-doxlgxovx4iL3Wm5JNgvWobYHud" data-list="bullet"> <div>Strong commercial acumen with a demonstrated track record of driving revenue growth, market share expansion or P&L improvement through pricing, product and funnel optimisation.</div> </li> <li class="ace-line ace-line old-record-id-doxlgjfAPyw88JNv8M42fP43Qgf" data-list="bullet"> <div>A hands-on operator, equally comfortable setting strategy and rolling sleeves up in the operational detail of day-to-day delivery within a lean team.</div> </li> <li class="ace-line ace-line old-record-id-doxlgSf5D3GYHOiHrGc11HUNbah" data-list="bullet"> <div>Strong understanding of the UK crypto and digital assets landscape, including retail, institutional and payments sectors.</div> </li> <li class="ace-line ace-line old-record-id-doxlgrnr9sZNBHzFv7mA94Pfire" data-list="bullet"> <div>Proven ability to manage risk, drive cross-functional execution and build scalable operational processes.</div> </li> <li class="ace-line ace-line old-record-id-doxlg0cXOV79JTYxX3q0vaT9Iqm" data-list="bullet"> <div>Strong commercial judgement, leadership, and stakeholder management skills; fluent in English with excellent communication abilities.</div> </li> <li class="ace-line ace-line old-record-id-KsAzdFKlnobhX0x7yYklRUodgmd" data-list="bullet"> <div>Bachelor's degree in business, finance, economics, or a related field.</div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-doxlgtTrMbmUq3z8kYNzTeUpZ3d">What Will Make You Stand Out</h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxlgs9Bd2QmkcPPvbw17XllPfc" data-list="bullet"> <div>Experience in a licensed or licensing-stage crypto, fintech or financial institution in the UK, including direct exposure to FCA regulatory engagement.</div> </li> <li class="ace-line ace-line old-record-id-doxlgMBUzGoqbXeeoGI5mwpA7Kh" data-list="bullet"> <div>Track record of P&L ownership and commercial performance improvement in a fintech or digital assets business.</div> </li> <li class="ace-line ace-line old-record-id-doxlg310GuMjSgvInsQC9FmGCPf" data-list="bullet"> <div>Demonstrated success launching and scaling 0→1 products in regulated or rapidly evolving markets.</div> </li> <li class="ace-line ace-line old-record-id-doxlgqMuV1pk8IgG8FG9kTSbzhf" data-list="bullet"> <div>Experience establishing data, analytics or AI capabilities to drive commercial and operational decision-making.</div> </li> <li class="ace-line ace-line old-record-id-doxlgZWXc2eUPM0coCP4asPZImf" data-list="bullet"> <div>Credibility as a market participant in UK digital asset regulatory, policy and market structure discussions.</div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-doxlgsKzZPrq61gLxJFPLnaabVh">Why Join OKX?</h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxlgeDCEdRgGJQUsES3LcbzgWh" data-list="bullet"> <div>Play a pivotal role in building a credible, well-governed and locally accountable crypto business.</div> </li> <li class="ace-line ace-line old-record-id-doxlg8ur1Qjs4hXq5oaaTraU4gm" data-list="bullet"> <div>Shape the direction of a business at the stage where the right person can have meaningful impact.</div> </li> <li class="ace-line ace-line old-record-id-doxlgtYB1oQLjZCpKVwcSrHhYWh" data-list="bullet"> <div>Collaborate with world-class professionals in a high-growth industry.</div> </li> <li class="ace-line ace-line old-record-id-doxlgtFcQ6KaBVqQlw4xYwIxfWd" data-list="bullet"> <div>Competitive compensation and benefits.</div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-doxlgo8pZxlrDPFmGcGbmNLkn4g">Ready to Reshape Finance?</h2> <div class="ace-line ace-line old-record-id-doxlgZqAK2ZNjdY2fDPLdfZOWcd">At OKX, we're on a mission to make crypto accessible, secure, and transformative for the next billion users. Join us and help shape the future of finance. Apply now!</div> <h2 class="heading-2 ace-line old-record-id-doxlgjn2D6Jj1F4tqXnNnUzdu9b">Perks & Benefits</h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-doxlgWDJ3v6SLQfRRDAOGdhxjIc" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-doxlgS2ptQ4KIQ3Vb4qu0qascEh" data-list="bullet"> <div>L&D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-doxlgbpEfPwuIxCtb1VltB9Bgpf" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-doxlgOfrTTtd1FuY0AvpXmc8vxm" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependents</div> </li> <li class="ace-line ace-line old-record-id-doxlgY00DOzjH5XJhQUc49u3Fcb" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> <div class="ace-line ace-line old-record-id-XzvFdY3rWoi8FHx54QFl7Cohg3c"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>