Freelance Social Media Community Manager

Anywhere in the World·Posted 24d ago

<img src="https://we-work-remotely.imgix.net/logos/0171/5342/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> Headquarters: Remote URL: <a href="https://mbsocial.com">https://mbsocial.com</a> Location: Remote (must work US hours)   MB Social is looking for an experienced Community Manager who is passionate about beauty, social media and has a strong track record in defining, building, and overseeing social media strategy while cultivating and nurturing a community. You will join a dynamic, collaborative and fast-paced remote environment, working with top beauty brands to help them grow, engage and support their community. The ideal candidate will have a social-first approach, is super flexible, nimble and can juggle projects that change in real time.    WHO YOU ARE: Always connected. Social obsessed. Positive, collaborative, and a team player. Effective communicator. Proactive, resourceful, and a creative problem solver. Extremely organized and detail-oriented. Plus: Beauty lover.    ROLE & RESPONSIBILITIES: <ul> <li> Manage and grow online communities for multiple clients across various social platforms, including, but not limited to, Instagram, TikTok, Facebook, X, and LinkedIn </li> <li> Daily Engagement: Manage and respond to all messages, comments, mentions, tagged photos, hashtags, and influencers/ambassador content  </li> <li> Customer Service: Respond to questions, escalate concerns, provide recommendations, and collaborate with brand teams as needed </li> <li> Utilize client tools/preferred platforms (Sprout Social, Sprinklr, Meltwater, Dash Hudson, etc.) </li> <li> Create and update FAQ documents as new answers arise </li> <li> Monitor, respond to, and track Influencer inbounds </li> <li> Support the Account Directors, and assist with social content calendar management by scheduling approved content, posting daily in-app (Reels, Stories, TikToks), and ensure all content goes live daily and is error-free </li> </ul> <ul> <li> Monthly Reporting: Add data, insights, and recommendations for review by the Account Director </li> <li> Stay up-to-date with social trends, topics and emerging platforms </li> </ul>   QUALIFICATIONS: <ul> <li> 1+ years of community management experience at an agency OR experience with high-volume brand(s), specifically with organic social media (beauty, luxury, fashion, wellness) </li> <li> Experience building engaged brand communities on social media </li> <li> Experience with community management tools (Sprinklr, Sprout Social, Dash Social, etc.) </li> <li> Deep understanding of social platforms (Instagram, TikTok, Facebook, etc.) </li> <li> Excellent communication (written, oral, interpersonal) and grammar skills </li> <li> Creative writer with the ability to embody a brand’s tone of voice  </li> <li> Strong attention to detail, critical thinker, and problem-solver </li> <li> Customer Service experience a plus </li> </ul>   REPORTS TO: Director of Community Management   MEASUREMENT/EXPECTATIONS:  <ul> <li> Client feedback </li> <li> Team Lead feedback </li> <li> Daily/monthly scope is maintained  </li> <li> All checks are completed and inbounds are engaged with </li> <li> Response rate where applicable </li> <li> Accuracy on TOV </li> <li> Customer service questions are answered in a timely manner </li> <li> Influencer inbounds are properly responded to (maybe or no) and tracked </li> <li> Team lead/client is regularly alerted of new customer service/influencer inbounds </li> <ul> <li> Daily or weekly depending on client preference and urgency  </li> </ul> <li> FAQ document is up to date  </li> <li> Time Trackers is up-to-date and accurate </li> <li> Monday.com is up to date: meeting agendas are linked, next steps are added, brand decks/information is saved and linked, board is updated daily and weekly  </li> </ul> <ul> <li> Client/team agenda is created at least 1 day in advance  </li> <li> Agenda is updated: community management insights, tracker updates (Customer Service, Influencer/PR, etc.), pending questions, and competitor performance (if for a SMM client) </li> <li> Notes, next steps, and client feedback and are clear </li> <li> Content is scheduled 1-2 weeks in advance and follows the content calendar  </li> <li> Content is error-free (no typos, correct links, tags work) </li> <li> Monthly recaps are submitted on time with little to no feedback </li> </ul>   ABOUT MB SOCIAL: MB Social is a full-service social media agency for global businesses, brands, and talent led by a team of passionate women who believe social media starts with an engaged community.   SOME CLIENTS INCLUDE: CeraVe, SkinCeuticals, Lancôme, Palmer’s, Josie Maran, bareMinerals, Laura Mercier   MB SOCIAL SPECIALIZES IN: Social Media Strategy, Social Media Management, Community Management, Content Creation, Talent Management, Social Media Training To apply: <a href="https://weworkremotely.com/remote-jobs/mb-social-freelance-social-media-community-manager">https://weworkremotely.com/remote-jobs/mb-social-freelance-social-media-community-manager</a>

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