[Fiat] Fiat Operations Specialist - Brazil
Brazil - Remote·Posted today
cryptoweb3fintech
<div class="content-intro"><p><strong>About Us</strong></p> <div data-page-id="HladdPLXIoNz4nxkqkCuk4rAs8v" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-XCikdRR2xoZIjdxtCKcuOflrs8d">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.</div> <div class="ace-line ace-line old-record-id-IF06dI0MPoBwYfxbZ4zui13HsoC"> </div> <div class="ace-line ace-line old-record-id-X5EbdOwvMoYuOmxQBbuueUEDsDd">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.</div> <div class="ace-line ace-line old-record-id-LtVud2dO7oglqJxxZoOucqjJsPc"> </div> <div class="ace-line ace-line old-record-id-RMHkdm4bPo66l3xMVO8ui1o8sle">Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.</div> </div></div><div data-page-id="IpKYdg3jMoVDshx0YaruNjHxsFg" data-lark-html-role="root" data-docx-has-block-data="false"> <h4 class="heading-2 ace-line old-record-id-RW0DdzeOSobrYixn6P9ucbKVsuh">Role Mission</h4> <div class="ace-line ace-line old-record-id-Fo1Zd18aGouoyLxlvAEuxrWfs5d">As a Fiat Operations Specialist, you will be responsible for driving the integration of local payment methods that allow users to deposit and withdraw BRL. You will collaborate closely with product, compliance, and tech teams to improve the fiat on&off-ramp experience for users. A key aspect of this role is working with the product team to identify opportunities to build the smooth user experience, ensuring that payment flows are intuitive, seamless, and aligned with customer and regulatory needs.</div> <h4 class="heading-2 ace-line old-record-id-YdZ8dNS5boiyREx7mamuvCnnsud">Key Responsibilities</h4> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-ZtERdAj9CoxE10x8LzduiY0ksoX" data-list="bullet"> <div>Own and manage BRL on/off-ramp channels end-to-end, ensuring availability, performance, and reliability.</div> </li> <li class="ace-line ace-line old-record-id-BKC7dzjHco7vqEx2xv7uFLVwste" data-list="bullet"> <div>Serve as the primary point of contact for brazilian banks and payment vendors, payment service providers (PSPs), card processors, and other fiat partners, managing relationships, negotiations, and day-to-day communication to ensure reliable and efficient payment channels.</div> </li> <li class="ace-line ace-line old-record-id-L0hMd31rkopJopxMhmPuj9zZsue" data-list="bullet"> <div>Lead and coordinate technical integrations with local banks and payment gateways, working alongside engineering and product teams to ensure seamless implementation and ongoing maintenance of payment infrastructure;</div> </li> <li class="ace-line ace-line old-record-id-RJhTdlC9EoDe6bxENoZuV4Yqssg" data-list="bullet"> <div>Ensure seamless user access to fiat products, minimizing friction in deposits and withdrawals.</div> </li> <li class="ace-line ace-line old-record-id-Idgydi7gkol9ZAxGFHiuFqAHsfc" data-list="bullet"> <div>Monitor and manage the end-to-end operational process for fiat on&off-ramps, ensuring smooth transactions and rapid issue resolution for users.</div> </li> <li class="ace-line ace-line old-record-id-OglCdAOPkoQ6c5xl0MEulsOxsVe" data-list="bullet"> <div>Identify emerging trends in user preferences, and regulatory changes in Brazil to adapt our platform accordingly.</div> </li> <li class="ace-line ace-line old-record-id-IINfd8F7fo4th6xwsYguYoyZsOg" data-list="bullet"> <div>Work closely with Customer Support to resolve user issues related to deposits, withdrawals, and transaction status, including handling workflows and tickets raised by the CS team that are related to fiat operations.</div> </li> <li class="ace-line ace-line old-record-id-MyGbdNJeqou11cxfDjRuO3QisRc" data-list="bullet"> <div>Maintain strong relationships with banking partners, payment service providers (PSPs), card processors, and other fiat partners.</div> </li> <li class="ace-line ace-line old-record-id-FLYxdwyTyoFLxWxvzbQuKJfRsib" data-list="bullet"> <div>Ensure liquidity and operational stability of BRL fiat flows and payment channels.</div> </li> <li class="ace-line ace-line old-record-id-AZoQdhFYDoqPy7xxoiwu3CHRsPd" data-list="bullet"> <div>Use data and metrics to optimize payment integrations, minimize friction for users, and enhance the overall user experience;</div> </li> <li class="ace-line ace-line old-record-id-GvU6dFapGocOPIxeQXEuLNJus5b" data-list="bullet"> <div>Work closely with the product team to improve the overall user experience of fiat on&off-ramp processes. Provide insights and feedback based on user behavior, transaction data, and customer feedback to inform product enhancements that improve payment flow, reduce friction, and increase user satisfaction.</div> </li> <li class="ace-line ace-line old-record-id-O4rgdbI9ZopKvNxCIOPufkwMsUf" data-list="bullet"> <div>Support fiat on/off-ramp operations for additional currencies (e.g., ARS and others), as applicable.</div> </li> <li class="ace-line ace-line old-record-id-ZaT2d078FoilAHxOfw5u5sTesfd" data-list="bullet"> <div>Monitor daily fiat operations, ensuring accurate processing, timely settlements, and proper reconciliation between internal systems and external partners.</div> </li> <li class="ace-line ace-line old-record-id-RvW6dBiKwo6MZ1xwBWjul91zsUc" data-list="bullet"> <div>Coordinate card and payment infrastructure partners for Brazilian users, ensuring smooth operation of payment flows, supporting issue resolution and complaints handling, and actively participating in the design and improvement of these processes.</div> </li> <li class="ace-line ace-line old-record-id-GlJrdbeJdoGqktx00Inu4ZHnsis" data-list="bullet"> <div>Maintain and improve operational controls (limits, reconciliation routines, cut-off times, monitoring alerts).</div> </li> <li class="ace-line ace-line old-record-id-PYpxdH9wZoB07Hxk4WzucA5osFd" data-list="bullet"> <div>Identify, investigate, and resolve operational incidents, ensuring proper escalation and root cause analysis.</div> </li> <li class="ace-line ace-line old-record-id-GcypdyqMFox5FTxpJLCufXN1snc" data-list="bullet"> <div>Keep SOPs, runbooks, and operational documentation up to date and aligned with actual processes.</div> </li> <li class="ace-line ace-line old-record-id-WFoodLl0EoMK0lxy9MIuPPnVsBf" data-list="bullet"> <div>Collaborate cross-functionally with Product, Technology, Risk, and Compliance teams to improve fiat infrastructure and processes.</div> </li> <li class="ace-line ace-line old-record-id-H1MkdqP8hoWSSRxrObyuiXnbsQg" data-list="bullet"> <div>Act as a key advocate for the user experience, ensuring that payment-related touchpoints are designed to be intuitive, frictionless, and aligned with user needs and expectations.</div> </li> </ul> <div class="ace-line ace-line old-record-id-EuLPd4osGob7WJxKxKSu3CNfsBf"> </div> <h4 class="heading-2 ace-line old-record-id-C92WdNy0uoE09Nx6f30u5C1csJf">Requirements</h4> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Yq2rdtdDQownh7xOcCtu8j6SsVe" data-list="bullet"> <div><strong>Experience:</strong> 3+ years of experience in payment operations, banking, fintech in Brazil.</div> </li> <li class="ace-line ace-line old-record-id-VmFDd4P2soVAWAxejj8u7Xbasrh" data-list="bullet"> <div><strong>Payments&Banking Background:</strong> Demonstrated experience in the payments or banking industry, with a strong understanding of the brazilian financial ecosystem, local payment rails, and banking operations;</div> </li> <li class="ace-line ace-line old-record-id-MHekdwwzBoa4AyxR3DHuqEqZsWe" data-list="bullet"> <div><strong>Technical Integration Experience:</strong> Hands-on experience coordinating technical integrations with banks, payment providers; ability to bridge communication between technical and business teams.</div> </li> <li class="ace-line ace-line old-record-id-RhzSddREjouc9VxVMXsuPSDJsNb" data-list="bullet"> <div><strong>Regulatory Awareness:</strong> Familiarity with brazilian financial regulations, anti-money laundering practices, KYCcompliance, and payment industry standards.</div> </li> <li class="ace-line ace-line old-record-id-YQIgdDCXDoxxyzxx36yuSVLssWc" data-list="bullet"> <div><strong>Project Management:</strong> Strong project management skills, with the ability to lead multiple initiatives and meet deadlines in a fast-paced environment.</div> </li> <li class="ace-line ace-line old-record-id-CV91dHLTaohbErxdF3fudpzvsFd" data-list="bullet"> <div><strong>Problem Solving:</strong> Analytical thinker with a proactive approach to identifying issues and implementing effective solutions.</div> </li> <li class="ace-line ace-line old-record-id-RT1ydenVKoMZwwxeusou7t4os1f" data-list="bullet"> <div><strong>Communication Skills:</strong> Excellent verbal and written communication skills, with the ability to work cross-functionally and liaise with internal and external stakeholders including banks and vendors.</div> </li> <li class="ace-line ace-line old-record-id-KSIKd26dvoVryqx8nB1uplmrsWe" data-list="bullet"> <div><strong>Languages:</strong> Fluency in both English and Portuguese is required (written and verbal). Additional languages are a plus.</div> </li> </ul> </div><div class="content-conclusion"><p><strong>Why Join Us</strong><br>At Bybit, we are committed to fostering a supportive and enriching work environment. <br>Our benefits include:<br>- Study Growth Fund: We support your professional development and continuous learning.<br>- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.<br>- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.<br>- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.<br>- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.</p></div>