Factory Operations Executive

Factory Operations Executive Team: Info Request Team, Operations What you’ll own Track every order through the full production cycle — casting, filing, setting, polishing, rhodium, QC and share a live status update with the office team daily Real-time visibility on every piece. When the office asks, the answer is immediate and accurate Ensure every order meets its SLA. Track deadlines across all active pieces and flag anything at risk before it's too late Push Nivoda's orders to the front of the queue using floor relationships, get priority without creating conflict Coordinate with supervisors and department heads to unblock production quickly Coordinate with the QC team and have pieces staged and ready so inspections happen without delay Log QC outcomes and surface recurring issues to the operations team Coordinate stone delivery, confirm receipt, match to orders, flag discrepancies Liaise between factory and office on mid-production queries: specification changes, material substitutions, timeline updates Coordinate dispatch, packaging, documentation and logistics sign-off on every piece Build relationships with karigars, supervisors and factory management — Nivoda should be the client they want to prioritise Know how to get things done — when to escalate, when to negotiate, when to push and when to give Be the person the factory calls when something affects a Nivoda order Surface recurring inefficiencies and process gaps to the operations team What we’re looking for 3–4 years in jewellery manufacturing or factory operations — SEEPZ or similar export manufacturing environment strongly preferred Track record of coordinating between a client and a factory — managing timelines, pushing back on delays, resolving quality disputes Able to navigate factory floor dynamics, prioritise without friction, push when needed Clear communicator both ways, concise with the office team, credible on the floor Organised under volume, multiple orders, multiple stages, nothing slips Proactive, not reactive. Flags issues before they escalate, doesn't wait to be asked Intermediate Excel or Google Sheets for daily tracking and reporting On-site: Monday to Saturday, 8:30 AM – 6:00 PM. Not a hybrid or flexible-hours role