Director, Creative Operations

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. This position requires a hybrid work schedule with 3 days per week attendance at our Menlo Park office . WHO WE ARE At Snowflake, we are powering the era of the agentic enterprise. Snowflake delivers the AI Data Cloud — a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the AI Data Cloud, creating a platform for Data Engineering, Analytics, AI and Apps and Collaboration. Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the AI Data Cloud. snowflake.com WHO YOU ARE We are looking for an experienced to join our Brand Design team. In this role, you will lead our creative producers and traffic manager while serving as “mission control” for all workstreams flowing into the department. As a champion for the design team, you will review and prioritize requests, manage timelines, allocate resources, oversee agency onboarding and management, and streamline communications across cross-functional teams and external partners. You are a natural problem solver who thrives on building workflow efficiency and process documentation. You excel at tackling ambitious projects in a fast-paced, collaborative, and deadline-driven environment. You are deeply organized, detail-oriented, and comfortable juggling competing priorities. This role reports to the Senior Director of Brand Design, which sits within the larger Brand Marketing function which also includes Brand Content, Brand Video, Brand Management, Customer Marketing, and Web Experience. WHAT YOU’LL DO Process and Project Management Strategic Scaling: Scale the creative operations function to support enterprise-level, high-velocity business needs; influence marketing planning cycles and champion cross-functional project prioritization. Workflow Optimization: Evaluate and modify department SLAs for creative delivery; build workback schedules and lead your team in driving projects to the schedule; publish guidelines and “How to Engage” documentation to the broader marketing organization to manage expectations. System Ownership: Own the team’s project management system (Wrike), ensuring meticulous data accuracy, robust status tracking, and clear timelines across multiple workstreams. Asset Management: Collaborate with the design team to evaluate file-naming conventions and optimize backend storage for working files (both internal and external agency files). Tools and Systems Management: Own the Design team’s core toolstack (including Wrike and Canva); evaluate, procure, and onboard net-new plugins, AI tools, and subscriptions to continuously optimize team capabilities. AI-Native Processes: Using Snowflake agentic AI products (CoCo, CoWork) conceptualize and build improvements and innovations within our toolstack, from intake to delivery and everything in between. Collaboration and Communication Team Leadership: Plan and lead daily stand-up meetings, ensuring clear documentation, action-item tracking, and accountability. Cross-Functional Liaison: Act as the bridge between creative and internal stakeholder teams to gather missing requirements, align feedback, and secure project inputs. Stakeholder Updates: Provide proactive, timely updates to stakeholders and extended team members to keep all projects tracking smoothly. Performance Metrics: Define, track, and report on quarterly performance metrics to optimize department strategy, planning, and resourcing. Agency Partnership: Cultivate strong, collaborative relationships with external agency partners while managing contracts, budgets, and project timelines to ensure high-quality delivery. AI Adoption & Evangelism: Champion AI tool adoption across the creative operations function, building hands-on proficiency and developing workflows, automations, and templates that drive repeatable efficiency at scale. WHAT YOU’LL BRING 8+ years of marketing or creative operations experience, preferably within the B2B technology sector or a hyper-growth environment. Essential Expertise: Proven project management expertise with a strong track record of managing high-volume project pipelines in parallel using tools like Wrike. Strategic mindset with the ability to develop framework toolkits, guidelines, and processes that enable world-class brand experiences at scale. Comprehensive knowledge of creative production, including solid understanding of production requirements for both print and digital delivery. Exceptional communication and negotiation skills, with a demonstrated ability to influence stakeholders, listen actively, and build consensus. Leadership and resilience, comfortable rolling up your sleeves to dive into the work while leading calmly under tight deadlines and pressure. Core Skills: Leadership: Proven people management skills and the ability to lead and collaborate effectively across teams Project Management: Demonstrated ability to manage multiple projects, prioritize tasks and consistently meet deadlines in a fast-paced environment Problem-Solving: Excellent problem-solving, decision-making, and communication skills PREFERRED SKILLS AND EDUCATION Bachelor's degree in marketing, design, communications, or related field. Experience working within or directly alongside creative organizations (agency or in-house brand team) with firsthand understanding of how brand and creative production operates Strong familiarity with graphic design, print production, motion graphics, web, and video workflows. Experience with Wrike (or similar), Google Office Suite, Slack, Figma and agentic AI tools LET’S DO THIS! The Snowflake Brand Marketing team is a dynamic group of creators and makers shaping the future of the Snowflake brand. We’re scaling fast to accelerate our growth and are looking for people who share our values, challenge conventional thinking, and push the boundaries of innovation. If you want to play a defining role in building a global, iconic brand while growing your career, we want to hear from you. Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com