Developer Support Engineer

<p>At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate.&nbsp;Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation.&nbsp;JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people.&nbsp;Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?<br><br>We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.</p> <div id="message-list_1791901138.449559"> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div><strong>Hybrid position based in our Netanya office.</strong></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="message-list_unreadDivider"></div> <h5><strong>As a Developer Support Engineer at JFrog you will...</strong></h5> <ul> <li>Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements</li> <li>Develop scripts in Bash, Python, and Groovy for debugging and automating</li> <li>Set up JFrog applications and 3rd party products in various development environments</li> <li>Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters</li> <li>Reproduce customer scenarios and fill relevant bugs/features</li> <li>Maintain and improve a knowledge base of known issues and solutions</li> <li>Integrate and collaborate with JFrog’s R&amp;D, QA, Release and Sales teams</li> <li>Availability to work flexible hours and weekends when needed</li> </ul> <h5><strong>To be a Developer Support Engineer at JFrog you need…</strong></h5> <ul> <li>B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field</li> <li>2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)</li> <li>Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms</li> <li>Deep experience in Linux (Systems Administration, Bash scripting, file systems).</li> <li>Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)</li> <li>Ability to read and debug code in Java or another compiled language</li> <li>Excellent spoken and written English</li> <li>Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat</li> <li>Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)</li> <li>Graduate of an advanced DevOps certification program</li> </ul>