Customer Support Technician | REMOTE - Colombia

Powering Trade For The Emerging Cannabis Industry Distru is the #1 ERP in the Cannabis Industry with $8B in sales processed through our platform! We are a fully remote and global team building a software platform to streamline the supply chain for the cannabis industry. Most of the top cannabis brands and distributors across the United States use our software to manage their entire operation and stay compliant. We take a tremendous amount of pride in our culture and have 4.8/5 stars on Glassdoor because we truly care about our people. We are stable, profitable , and heavily investing in growing new product lines to expand our reach. Our investors include Felicis Ventures , Global Founders Capital , Poseidon Asset Management , and Village Global who have funded companies such as Shopify, Cruise, HelloFresh, Facebook, Slack, and Opendoor. Our Team Culture Rather than us defining our culture, check out what the team has to say! About the Opportunity We are an intrinsically motivated team that works without ego, is constantly learning, and gains a deep sense of satisfaction when our customers email us thank you letters like this one: "I can’t praise Distru enough, it’s head and shoulders above any platform I’ve encountered to date. Thank you for your persistence and providing us with the right tools." You will be working closely with the Customer Success Team and take ownership over making sure our customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to our competitive pay plan with equity, we will actively enable you to reach your career goals and grow with us. We are constantly learning and solving real problems for the cannabis industry. The success of this industry matters! This is a remote full-time opportunity where you will hired as a Contractor.