Customer Support (technical)

<p> <strong>Headquarters:</strong> Remote </p> <p>In this role, you will:</p><ul><li><p>Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)</p></li><li><p>Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues</p></li><li><p>Collaborate with engineers on our team to debug through challenging technical issues</p></li></ul><p></p><p>We hope you:</p><ul><li><p>Have great written communication skills</p></li><li><p>Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)</p></li><li><p>Like talking to users and are willing to constantly do so without external encouragement</p></li><li><p>Are able to empathize with users, and genuinely care about their problems — we can’t exist without them</p></li></ul> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/umbrel-customer-support-technical">https://weworkremotely.com/remote-jobs/umbrel-customer-support-technical</a></p>