Customer Support Executive AI Platform

<p> <strong>Headquarters:</strong> Kolkata, West Bengal, India </p> <p>We are looking for a <span>Customer Support Executive</span> to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience.<br><br><span>Key Responsibilities:</span><br>• Assist users with <span>connecting databases</span> (MySQL, PostgreSQL, MongoDB, etc.)<br>• Help customers <span>upload files</span> (CSV, Excel, etc.) and query them using AI chat<br>• Troubleshoot basic <span>technical and usage issues</span><br>• Guide users through <span>product features and workflows</span><br>• Respond to customer queries via <span>chat, email, or ticketing system</span><br>• Escalate bugs or complex issues to the technical team with clear details<br>• Maintain logs of customer issues and resolutions<br>• Collect user feedback and share insights with the product team<br><br><span>Required Skills:</span><br>• Good <span>communication skills</span> (written &amp; verbal)<br>• Basic understanding of <span>databases and file formats</span><br>• Familiarity with <span>AI tools / chat-based systems</span> is a plus<br>• Ability to understand technical problems and explain solutions simply<br>• Customer-first mindset and problem-solving attitude<br><br><span>Preferred Qualifications:</span><br>• Experience in <span>SaaS / AI / Tech support</span><br>• Basic knowledge of <span>SQL queries</span><br>• Understanding of <span>APIs and data workflows</span><br>• Prior experience with <span>customer support tools</span> (Freshdesk, Zendesk, Jira, etc.)<br><br><span>What We Offer:</span><br>• Opportunity to work with an <span>AI-driven product</span><br>• Learning and growth in <span>AI, data, and SaaS platforms</span><br>• Collaborative and fast-growing start-up environment<br>• Competitive salary (as per experience)</p> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/sai-group-ltd-customer-support-executive-ai-platform">https://weworkremotely.com/remote-jobs/sai-group-ltd-customer-support-executive-ai-platform</a></p>