Customer Success Technical Coordinator - Bilingual (FR/EN)

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence. We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way. The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing day-to-day technical support, recurring reporting and data support, and customer success coordination. The role provides front-line technical support for Numeris products, including troubleshooting common application, Windows, file, access and permissions issues, while escalating more complex technical problems when required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring, process-driven reporting and analytical deliverables. The position also provides operational support across Customer Success, including client onboarding, ticket coordination and account administration.