Customer Service Subject Matter Expert

Berlin·Posted today

About the opportunity We are looking for a motivated expert to join our CS SME team. You will be joining an international team working on creating, improving, maintaining and documenting Customer Service processes.  Do you have in-depth knowledge of CS procedures and creating/improving processes is fun for you? Then have a look at the description below and check out the details and requirements: In your next challenge, you will: Identify process enhancements on different levels e.g customer experience, efficiency, compliance;  Assess product launches’ impact on CS processes within your area of expertise and implement process changes accordingly; Ensure all CS procedures from your area of expertise are documented and kept up to date;  Liaise with other teams (Other Ops teams, Business PTX, Legal, T&S..) in order to find optimal solutions; Find mitigations measures or control mechanisms to ensure minimal risk on operational processes; Analyse data to drive Improvements with most impact and measure their success; Serve as a point of contact in CS for all things related to processes within your area of expertise What you’ll need to be successful<h2> Background: </h2> Minimum tenure of 6 months at N26; In depth knowledge and experience with N26 processes & tools; Good understanding of N26 products; Project management skills/certification is a plus Experience with Google sheets, Jira, Metabase, Service now, Figma is a plus <h2> Skills: </h2> Fluent written and verbal communication skills in English;  An organised way of working and ability to prioritise; Customer-centric and solution-oriented personality; Collaborative spirit Responsibility and sense of ownership;  Critical thinking; Eagerness to learn; What we offer A fair, transparent, and confidential recruitment process On-time, clear feedback and open communication The opportunity to positively impact your career journey as you continue to grow with us 💥

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