Customer Service Specialist (Multilingual) 80%-100%

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. A customer-focused professional with outstanding language skills At Lyra Switzerland GmbH, we believe that people thrive when they have the right support. As a leading provider of Employee Assistance Programs (EAP), we help employees, managers, and organizations navigate life's challenges with confidence and care. Our multilingual Support Center in Wallisellen provides 24/7 services across Switzerland, France, Germany, Luxembourg, Italy, and Austria in four languages. In addition to psychological counseling, our services include leadership support, legal and social guidance, executive coaching, workshops, seminars, and critical incident response. As our valued colleague prepares for a well-deserved retirement, we are looking for a dedicated successor to join our team.