Content Systems Engineer, Technical Documentation

<div class="content-intro"><div><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>About Glean:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.</span></div></div><p><span style="font-size: 12pt;"><strong>About the role</strong></span></p> <p><span style="font-size: 12pt;">Glean is looking for a Content Systems Engineer to own the documentation experience for our connectors—the integrations that allow Glean to securely access knowledge across our customers’ systems.</span></p> <p><span style="font-size: 12pt;">Connector documentation serves technical administrators responsible for configuring access, authentication, permissions, and deployments within their organizations. Keeping this information complete and accurate across a rapidly evolving product requires more than traditional authoring. It requires scalable systems that can detect change, generate and validate content, surface risk, and prevent documentation from drifting away from the product.</span></p> <p><span style="font-size: 12pt;">In this role, you will combine technical-writing expertise with programming, information architecture, and advanced AI practices. You will build deterministic automation and agentic workflows that improve documentation freshness and accuracy while reducing repetitive manual work. You will remain accountable for the quality of the resulting customer experience—not merely for producing content.</span></p> <p><span style="font-size: 12pt;">This is an AI-first documentation role. You will use AI to analyse complex inputs, generate and transform content, identify gaps, and support maintenance at scale. You will provide the judgment, technical understanding, evaluation systems, and guardrails needed to ensure that those systems produce accurate, useful, and trustworthy results.</span></p> <p><span style="font-size: 12pt;">The systems and practices you establish for connector documentation will also help improve quality across Glean’s broader documentation set.</span></p> <p><span style="font-size: 12pt;"><strong>You will:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own the end-to-end quality, organization, and maintenance of Glean’s connector documentation.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Develop a deep understanding of how Glean’s connectors work, including their configuration, authentication, permissions, deployment, and troubleshooting requirements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and maintain scripts, agents, and content pipelines that automate documentation creation, transformation, validation, and maintenance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Design reusable AI workflows that combine appropriate models, tools, product context, instructions, and human review.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create evaluations and guardrails for AI-generated and AI-maintained documentation, investigate failures, and improve the context, tools, prompts, and systems that shape output quality.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build deterministic checks that detect stale, inconsistent, incomplete, or inaccurate documentation.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Establish an information architecture that helps technical administrators navigate complex setup and configuration flows.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with Engineering, Product, QA, Support, field teams, and customers to understand product behavior, identify documentation risks, and prioritize improvements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Define and track measures of documentation health, including freshness, accuracy, automated-check coverage, manual effort, and field or support complaints.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Apply successful tools, standards, and quality systems from the connector domain to the broader Glean documentation practice.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>About you:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Prior professional experience of 8-10 Years creating or maintaining technical documentation for a complex software product.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A bachelor’s degree in computer science, technical communication, engineering, or another relevant field.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to independently build, debug, test, and maintain useful scripts, agents, automations, or content pipelines.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong proficiency in at least one programming language, preferably Python, TypeScript, or JavaScript.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with docs-as-code or software-development workflows, including Git, GitHub, command-line tools, code review, and CI/CD.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Advanced practical experience using AI beyond one-off content generation, such as:</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong knowledge of technical-writing and content-design principles, including audience analysis, information architecture, task-oriented documentation, and progressive disclosure.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">The judgment to organize large amounts of ambiguous or conflicting information without producing unverified or low-quality content.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">The ability to learn a technically complex product deeply and explain how it works with authority.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Clear communication skills and the ability to work effectively with engineers, product managers, QA, support teams, field teams, and other subject-matter experts.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A customer-focused approach to evaluating documentation quality and prioritizing improvements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Willingness and ability to work on-site full time in Glean’s Bangalore office.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Recent professional experience in software development, test automation, or quality assurance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience building automated tests or content-quality checks with tools such as Playwright.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience documenting enterprise software, APIs, authentication systems, permissions models, integrations, or administrative workflows.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with API specifications and structured documentation sources, including OpenAPI.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working directly with customers or conducting structured customer research.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience defining service-level objectives or other measurable standards for documentation freshness and accuracy.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Location</strong>:&nbsp;</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">This role is hybrid (3 days a week in our Bangalore office)</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Compensation &amp; Benefits:</strong></span></p> <p><span style="font-size: 12pt;">Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.</span><br><span style="font-size: 12pt;">We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.</span></p> <p><span style="font-size: 12pt;">#LI-HYBRID</span></p><div class="content-conclusion"><div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>AI-First Mindset at Glean:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. <strong>As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. </strong>Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Global Data Privacy Notice for Job Candidates and Applicants:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our <a href="https://www.glean.com/privacy"><strong>Privacy Policy</strong></a>. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>.</span></div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><br>By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>, and I agree to the terms.&nbsp;&nbsp;</span></div></div>