Client Success Manager - Enterprise Accounts

USA Only·Posted today

<img src="https://we-work-remotely.imgix.net/logos/0171/6608/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> Headquarters: Atlanta, Georgia, United States URL: <a href="http://www.fixdapp.com">http://www.fixdapp.com</a> About FIXD & AppraisalPRO: FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app. AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple. On-Target Earnings (OTE) for this role is $80,000 to $100,000 Job Description: AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system. Role <ul> <li>Onboard dealership customers to AppraisalPRO and conduct initial training</li> <li>Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues</li> <li>Proactively provide support by actively monitoring product usage to identify red flags</li> <li>Influence and build rapport with key decision-makers in order to become their trusted advisor</li> <li>Secure referrals to other potential dealership customers from existing customers</li> <li>Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs</li> <li>Present recommendations on platform and user experience improvements to our Product and Engineering team</li> </ul> Requirements Qualifications <ul> <li>The ability to quickly build relationships and trust</li> <li>Excellent interpersonal skills</li> <li>Strong communicator who can present and write well, extremely responsive</li> <li>Ability to multitask and prioritize</li> <li>Passion for providing top-notch customer service</li> </ul> Plus <ul><li>Experience in the Franchise Dealership industry</li></ul> Benefits <ul> <li>Health Care Plan (Medical, Dental & Vision) for you and your family</li> <li>401k - 5% match </li> <li>Paid Time Off (Vacation, Sick & Public Holidays)</li> <li>Training & Development</li> <li>Free Food & Snacks</li> </ul> To apply: <a href="https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts">https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts</a>

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