Client Success Coach (CSM)

Anywhere in the World·Posted yesterday

edtech

Headquarters: Toronto, Ontario, Canada URL: <a href="https://www.highperformancetrain.com/">https://www.highperformancetrain.com/</a> <a href="https://www.youtube.com/richardyu1" class="external"></a>We're looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu's online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own. If you're someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people's lives, keep reading. About Us: Richard Yu is an online business coach with: <ul> <li>100K+ subscribers on YouTube → <a href="http://youtube.com/richardyu1" class="external">youtube.com/richardyu1</a> </li> <li>A growing personal brand on Instagram → <a href="http://instagram.com/richardyuzee" class="external">instagram.com/richardyuzee</a> </li> </ul> Our company is fast-paced, and rooted in service. We're building a world-class education platform to help people turn their knowledge into income through coaching and consulting. About The Role: This is a remote, full-time position. You must be available during 8AM-5PM EST, Monday to Friday. On average, you'll work up to 9 hours per day, and some days will require a little more effort of 10 hours. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we're in the coaching business. Requirements Here are the requirements: <ul><li>You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded) </li></ul> <ul> <li>You will be conducting new onboarding calls daily to welcome in new students.</li> <li>You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.</li> <li>You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community. </li> <li>Weekly group coaching calls answering client questions</li> <li>Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions</li> <li>Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.</li> <li>Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs. </li> <li>Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired. </li> <li>Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.</li> <li>You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.</li> <li>You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs </li> </ul> WHO THIS IS FOR: <ul> <li>A coach or mentor at heart—you love helping people</li> <li>Clear, professional communicator (spoken and written English)</li> <li>Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)</li> <li>Sales background</li> <li>Able to handle fast-paced environments, multiple clients, and changing priorities</li> <li>Willing to grow with us long-term (3+ years)—this isn't a side hustle</li> <li>Open to feedback and constructive coaching (we'll train you, but we expect growth)</li> <li>Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast </li> </ul> WHO THIS IS NOT FOR: <ul> <li>You have another full-time job or multiple freelance clients</li> <li>You struggle with structure, deadlines, or fast execution</li> <li>You dislike being challenged to improve daily</li> </ul> Benefits Expected Earnings (Rev share on book of business): $10,000-$15,000+ USD/month (depending on experience) Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections. To apply: <a href="https://weworkremotely.com/remote-jobs/impact-clients-client-success-coach-csm">https://weworkremotely.com/remote-jobs/impact-clients-client-success-coach-csm</a>

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