Client Success, APAC
Singapore·Posted 1mo ago
cryptoblockchainweb3fintechgo
<p><strong>About Us</strong><strong><br></strong>OpenFX is on a mission to <strong>move money as freely as data, unrestricted by time zones, banking hours, or legacy systems.</strong> We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard & others. We’re backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.</p> <p><strong>Role Overview</strong><strong><br></strong></p> <div id="message-list_1786094346.087569"> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div>We are hiring for our <strong>APAC Client Success team</strong> - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC.</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p><strong>Key Responsibilities: </strong>Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence, AI-Powered Scale</p> <ul> <li><strong>Client Coverage & Engagement</strong></li> <ul> <li>Serve as the primary point of contact for a growing portfolio of institutional clients across APAC.</li> <li>Build and maintain account growth plans covering each client's business model, strategic priorities, and growth potential.</li> <li>Drive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX.</li> <li>Deeply understand each client's business to uncover opportunities and strengthen the relationship over time.</li> </ul> <li><strong>Account Growth & Expansion</strong></li> <ul> <li>Analyze client data to identify opportunities for volume growth and increased product adoption.</li> <li>Develop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform.</li> <li>Own the cross-sell pipeline independently, driving adoption for new currency pairs and products as they launch globally</li> </ul> <li><strong>Operational Excellence</strong></li> <ul> <li>Build and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks.</li> <li>Monitor client health metrics across the book, using data to identify risks and act proactively.</li> <li>Coordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development.</li> </ul> </ul> <p><strong>AI-Powered Scale</strong></p> <ul> <ul> <li>Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions.</li> <li>Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally.</li> </ul> </ul> <p><strong>What we are looking for</strong></p> <ul> <li><strong>Must-haves:</strong></li> <ul> <li>3+ years of experience in fintech or financial services</li> <li>5+ years of total professional experience across account management, sales, consulting, and business operations</li> <li>Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities.</li> <li>Advanced fluency with AI tools, applied as a core part of how you work.</li> <li>Excellent communication and relationship management skills.</li> <li>Demonstrated ability to manage a book of clients independently, with full ownership of outcomes.</li> </ul> </ul> <ul> <li><strong>What helps you stand out</strong></li> <ul> <li>Experience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies.</li> <li>Demonstrated understanding of FX markets and trading operations.</li> <li>Background in B2B client success or sales with exposure to account management or sales cycles</li> <li>Business-level Mandarin proficiency.</li> </ul> </ul> <p><strong><br></strong><strong>What We Offer</strong></p> <ul> <li>Competitive salary and benefits package.</li> <li>Equity in a rapidly growing company.</li> <li>Opportunity to work in a fast-paced startup at the forefront of fintech innovation.</li> <li>Opportunity to make a significant impact on global financial infrastructure</li> <li>Collaborative work culture with emphasis on personal and professional growth.</li> </ul> <p>We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. </p>