Bilingual Operations Supervisor (BPO)

SDR Supervisor Location: Nairobi, Kenya (On-site) Availability: 4:00 PM - 4:00 AM (Kenya Time) Note: You do not work 12 hours; this is the time frame you must be available to work. Role Overview: We are seeking an experienced SDR Supervisor to lead, develop, and manage a team of Sales Development Representatives (SDRs). This role is responsible for driving team performance, ensuring KPIs are met, and aligning daily operations with overall business objectives. Key Responsibilities: • Lead, coach, and manage a team of SDRs • Ensure achievement of individual and team KPIs • Oversee daily operations and workflow execution • Conduct 1:1 sessions, coaching, and performance improvement plans (PIPs) • Monitor quality of interactions and adherence to processes • Deliver ongoing training (shadowing sessions, role plays, etc.) • Prepare and present operational and performance reports • Identify and implement continuous improvement initiatives Requirements: • Minimum 2 years of experience as a supervisor in sales or CSR environments for BPO • Advanced conversational English (B2+/C1) • Strong leadership and decision-making skills • KPI-driven and analytical mindset • Excellent communication and coaching abilities #SolvoGlobal #LI-PROMOTED #LI-Onsite