Account Manager - (Delhi) - Contractual

Delhi·Posted today

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At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As an Account Manager, you will own the relationship and day-to-day operational performance of a portfolio of 4–6 bus partners operating a combined fleet of 50–60 buses. You are the primary point of contact between FlixBus and your partners, accountable for ensuring every trip meets our operational and quality benchmarks. This is a hands-on, field-facing role that blends relationship management, performance tracking, and on-ground problem solving. About The Role <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"> Partner & account management <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Serve as the main liaison for your assigned bus partners, building strong, trust-based working relationships.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Onboard new partners and their fleets, ensuring they understand and adhere to FlixBus standards, processes, and brand guidelines.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Conduct regular performance reviews with partners and drive continuous improvement plans.</li> </ul> Operational performance <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own all operational KPIs for your portfolio, including on-time performance (punctuality), trip completion, cancellations, and service reliability.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor daily operations and proactively resolve disruptions such as breakdowns, delays, and route deviations.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Coordinate with internal teams (network planning, customer service, control tower) to keep operations running smoothly.</li> </ul> Service quality & compliance <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure buses meet standards for cleanliness, on-board amenities, and overall condition.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor and improve driver and crew behaviour, professionalism, and passenger interaction.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure partners comply with safety norms, licensing, documentation, and regulatory requirements.</li> </ul> Issue resolution & reporting <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Act quickly on breakdowns and service failures to minimise passenger impact, coordinating recovery and communication.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Investigate recurring issues, identify root causes, and implement preventive measures.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Track, analyse, and report performance data; share actionable insights with partners and internal stakeholders.</li> </ul> </li> </ul> About You <ul> <li style="font-size: 12pt;">Minimum 3 years of experience in an account management, operations, or partner/vendor management role.</li> <li style="font-size: 12pt;">Graduate (Bachelor's degree) in any discipline — mandatory.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong relationship-management and stakeholder-communication skills.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Analytical mindset with the ability to interpret operational metrics and act on them.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comfortable with field work, on-ground problem solving, and managing multiple partners simultaneously.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Willingness to travel locally and be available for time-sensitive operational issues.</li> </ul> We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Opportunity to work in a rapidly scaling start-up .</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Hone your stakeholder management skills by interacting with international stakeholders. </li> </ul> Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! <iframe src="https://www.youtube.com/embed/YlHz7TiiRAw" width="560" height="314"></iframe>

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